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- Tasks: Join our team to support CCTV, ANPR, and Radar systems at Heathrow Airport.
- Company: Be part of a leading Rail Systems Sector focused on innovative airport solutions.
- Benefits: Enjoy a full-time role with potential for contract extension and hands-on experience.
- Why this job: Gain valuable experience in a dynamic environment while contributing to airport safety and efficiency.
- Qualifications: 2+ years in IT, Network, or Engineering; aviation experience preferred.
- Other info: On-site presence required; 24/7 on-call support included.
The predicted salary is between 36000 - 60000 £ per year.
Job Description:
Within its Rail Systems Sector, the Airports practice has an exciting and challenging contract opportunity to recruit an experienced Service Support Engineer to join our Service Delivery Support team.
The support team currently provides several levels of cover for CCTV, ANPR, Radar, Bodyworn Cameras, Sensor Queue Monitoring, plus other systems site-wide at Heathrow Airport. We focus on fail for edge devices such as cameras, sensors, and associated equipment, whilst supporting back-end applications such as Genetec, CitySync, Blighter, Xovis, and others. The team is crucial to the delivery of projects where these systems are impacted or added to on the campus, with several projects ongoing and more to come. We are halfway into a 5-year Genetec support contract along with yearly add-ons for the other systems.
The role will require a full-time presence on-site at our client site at Heathrow Airport, and experience within a similar role is essential; aviation experience is also strongly preferred.
The role is anticipated to last a minimum of 12 months with a strong possibility of extension.
Principal Accountabilities:
- Assist and provide support within the Service Team on a day-to-day basis to our various clients at Heathrow Airport, either remotely or on-site.
- Support includes preventative, planned, and corrective maintenance on edge devices and back-end applications – hardware and software.
- 24/7 on-call support to deliver contractual Service Level Agreements.
- Work within agreed and published project processes and standards to support all teams at Heathrow, other Airports, or other sites as required.
- For each project engaged upon, assist with identifying future demands ensuring that resources/services are obtained to meet the demand.
- Produce regular reports and maintain folders for all support projects as requested.
- Act as the Delivery Support team’s focal point for project coordination with planning supervisors, construction managers, and various airport clients where required.
- Work with all relevant groups within HAL to achieve full ‘buy-in’ and therefore an overall successful conclusion (such groups will be Terminal Management, Security, Change Management, Maintenance).
- Attend any weekly/monthly progress meetings and represent IT interests where required.
- Upon completion of the works, provide all necessary documentation to all interested parties to achieve ongoing support of the new install.
Qualifications and Experience:
- General understanding of CCTV VMS systems (experience with Genetec beneficial).
- Experience in CCTV, ANPR, and Radar systems would be advantageous.
- Substantial skills in IT Security Systems or Networking support functions.
- Ability to think logically in problem-solving to find solutions.
- Good communication skills both verbally and in writing.
- Self-motivated and able to work well within a team.
- Broad knowledge of specialized telecoms services in an enterprise and service provider environment; airport services experience is preferred.
- Specific knowledge of network products and suppliers would be advantageous.
- Experience in real environment deployments would be advantageous.
- Experience in LAN technology would be advantageous.
- Experience in wireless technology would be advantageous.
- An experienced professional with at least 2 years operational experience in an IT, Network, or Engineering department.
- Formally educated to C&G, HNC, or A-level standard.
- Formal project management, network technology, or IT systems training is desirable but not essential.
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Service Support Engineer employer: First Recruitment Group
Contact Detail:
First Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Engineer
✨Tip Number 1
Familiarize yourself with the specific systems mentioned in the job description, such as Genetec and other CCTV technologies. Having hands-on experience or knowledge about these systems will give you a significant edge during the interview process.
✨Tip Number 2
Highlight any previous experience you have in aviation or similar environments. This role is at Heathrow Airport, so demonstrating your understanding of airport operations and security protocols can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've applied them in past roles. The ability to think logically and find solutions is crucial for this position, so be ready with examples that showcase your analytical thinking.
✨Tip Number 4
Network with professionals in the field, especially those who work at airports or in service support roles. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Support Engineer position. Understand the key responsibilities and required qualifications, especially the importance of experience with CCTV, ANPR, and Radar systems.
Tailor Your CV: Customize your CV to highlight relevant experience in IT, Network, or Engineering departments. Emphasize any previous roles that involved support for edge devices or back-end applications, particularly in aviation or similar environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work within a team. Mention specific experiences that align with the role's requirements, such as your familiarity with Genetec or other relevant systems.
Highlight Communication Skills: Since good communication is essential for this role, provide examples in your application that demonstrate your verbal and written communication skills. This could include experiences where you coordinated with different teams or presented project updates.
How to prepare for a job interview at First Recruitment Group
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of CCTV, ANPR, and Radar systems. Be prepared to discuss your experience with Genetec and other relevant software, as this will demonstrate your capability to handle the technical aspects of the role.
✨Highlight Problem-Solving Skills
Since the role requires logical thinking and problem-solving, come prepared with examples of past challenges you've faced in similar roles. Discuss how you approached these issues and the solutions you implemented.
✨Emphasize Communication Abilities
Good communication is key in this position. Be ready to explain how you've effectively communicated with team members and clients in the past, especially in high-pressure situations or during project coordination.
✨Demonstrate Teamwork and Self-Motivation
The role requires both teamwork and the ability to work independently. Share experiences that showcase your ability to collaborate with others while also being self-motivated to complete tasks without constant supervision.
