At a Glance
- Tasks: Enhance digital support and reduce ticket demand through training and automation.
- Company: First Recruitment Group, a leader in IT service solutions.
- Benefits: Competitive contract rate and opportunities for professional growth.
- Other info: Join a dynamic team in Warrington with a focus on collaboration.
- Why this job: Make a real difference in user experience and drive innovation in IT support.
- Qualifications: Experience in IT support and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
First Recruitment Group is seeking a Contract Service Desk Enablement & Digital Support professional in Warrington.
The role bridges Service Desk analysts, IT service owners, and business users to enhance digital support and reduce ticket demand.
You will develop training, enablement programmes and knowledge content, while driving automation adoption and consistent ITSM practices to improve the end-user experience.
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Service Desk Enablement & Digital Support Lead employer: First Recruitment Group
First Recruitment Group is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the clean water sector. Located in Peterborough, employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Join us to make a meaningful impact on vital infrastructure projects while advancing your career in a thriving industry.
