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- Tasks: Assist with candidate searches and filter applications using our extensive database.
- Company: SecsintheCity, the UK's leading job site for business support professionals.
- Benefits: Competitive pay, career growth opportunities, and access to industry insights.
- Why this job: Join a dynamic team and help shape careers in various exciting industries.
- Qualifications: Strong communication skills and a passion for supporting others.
- Other info: Be part of a community that celebrates talent and offers valuable career advice.
The predicted salary is between 24000 - 36000 £ per year.
Be the first point of contact in IT support solving problems and keeping users connected across the globe.
Our Client has a requirement for a Service Desk Analyst / 1st Line Support, who will be required to work on a short term contract basis until January 2026, full time on site in Reading.
Role Purpose:
- Provide essential first-line IT support to global end-users via ServiceNow.
- Ensure efficient incident and request resolution, escalating where needed.
- Support proactive engagement activities (Tech Bar sessions, Tech Tuesday newsletters).
- Contribute to improving end-user experience and reducing recurring demand.
Job Role Responsibilities:
- Manage lifecycle of ServiceNow tickets log, resolve, elevate.
- Administer user accounts in Active Directory (group memberships, permissions).
- Troubleshoot Windows 10/11, Microsoft 365, Azure, applications, printing, networking, and telephony.
- Support video conferencing systems (Teams, Zoom, meeting room facilities).
- Collaborate with L2/L3 colleagues for seamless handover.
- Maintain clear communication with users throughout the resolution process.
- Identify and report recurring issues and contribute to Knowledge Base articles.
- Perform additional IT-related duties as required by management.
Experience / Skills / Knowledge / Qualifications:
- Sole British National
- Experience in IT support or service desk environment.
- Strong knowledge of Windows 10/11, Microsoft 365, and Azure.
- Familiarity with ServiceNow or similar ticketing systems.
- Active Directory administration skills.
- Basic networking knowledge (IP, DNS, WiFi troubleshooting).
- Experience with EUC environments, SCCM, Intune.
- Excellent communication and customer service skills.
- Professional, proactive, and problem-solving approach.
- Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure.
Company Information
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Desk Analyst / 1st Line Support looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
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Service Desk Analyst/1st Line Support employer: First Recruitment Group
Contact Detail:
First Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst/1st Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. We recommend practising common interview questions and having your own questions ready to show your interest and enthusiasm.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities tailored for business support professionals, so make sure you check it out regularly.
We think you need these skills to ace Service Desk Analyst/1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal.
Showcase Your Communication Skills: As a 1st Line Support Analyst, communication is key. Make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application lands in the right hands. Let’s get started!
How to prepare for a job interview at First Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Desk Analyst and the key responsibilities involved. Familiarise yourself with common IT issues and solutions, as well as the tools and software typically used in 1st Line Support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and technical support. Think about scenarios where you've successfully resolved issues or provided excellent service. Practising your responses will help you articulate your experiences clearly during the interview.
✨Showcase Your Soft Skills
As a Service Desk Analyst, communication and problem-solving skills are crucial. Be prepared to discuss how you've effectively communicated with users or worked under pressure. Highlighting these soft skills can set you apart from other candidates who may focus solely on technical abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
