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For Companies At a Glance
- Tasks: Assist with candidate searches and filter applications using our extensive database.
- Company: SecsintheCity, the UK's leading job site for business support professionals.
- Benefits: Competitive pay, career growth opportunities, and access to industry insights.
- Why this job: Join a dynamic team and help shape careers in various exciting industries.
- Qualifications: Strong communication skills and a passion for supporting others.
- Other info: Be part of a community that celebrates talent and offers valuable career advice.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Find your next PA or EA job on SecsintheCity today
SecsintheCity is the UK\\\’s only specialist job site for Personal Assistants, Executive Assistants, Secretaries, Office Managers, Receptionists, Administrators and other business support professionals. SecsintheCity advertises the latest business support jobs in finance, legal, media, fashion, marketing and more, plus Private PA roles with high profile individuals.
Responsibilities
- Use our extensive database to search candidates
- Filter applications with screening questions
Additional Information
Click here to find out more about SecsintheCity or visit our blog for career advice, industry insights, interviews and more.
Earlier in 2025, SecsintheCity surveyed over 1,200 Executive Assistants, Personal Assistants and other business support professionals to get the inside exclusive on salaries, bonuses and employee expectations. Despite financial pressure on employers in 2025, 65% of our audience received a pay rise this annum, with Private PAs topping the pay charts for the fourth year running. Discover whether you\\\’re due a pay rise, watch our latest insights.
Celebrate outstanding PAs, EAs and Business Support Managers across the UK – Whether you\\\’re nominating a colleague or putting yourself forward, the benefits go beyond the prize. For individuals, it\\\’s a powerful career milestone and a public endorsement of your skills, achievements and value to the business. For employers, it\\\’s a chance to showcase your commitment to recognizing talent, while raising your profile in the industry.
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Service Desk Analyst/1st Line Support employer: First Recruitment Group
Contact Detail:
First Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst/1st Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. We recommend practising common interview questions and having your own questions ready to show your interest and enthusiasm.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities tailored for business support professionals, so make sure you check it out regularly.
We think you need these skills to ace Service Desk Analyst/1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal.
Showcase Your Communication Skills: As a 1st Line Support Analyst, communication is key. Make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application lands in the right hands. Let’s get started!
How to prepare for a job interview at First Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Desk Analyst and the key responsibilities involved. Familiarise yourself with common IT issues and solutions, as well as the tools and software typically used in 1st Line Support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and technical support. Think about scenarios where you've successfully resolved issues or provided excellent service. Practising your responses will help you articulate your experiences clearly during the interview.
✨Showcase Your Soft Skills
As a Service Desk Analyst, communication and problem-solving skills are crucial. Be prepared to discuss how you've effectively communicated with users or worked under pressure. Highlighting these soft skills can set you apart from other candidates who may focus solely on technical abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
