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For Companies At a Glance
- Tasks: Lead service projects and ensure smooth delivery for our ISP partners.
- Company: Join a forward-thinking alternative network operator focused on high-speed connectivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real difference in the telecoms sector while building strong relationships.
- Qualifications: Experience in a similar role within utilities or telecoms is essential.
- Other info: Diverse and inclusive workplace with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
On behalf of an alternative network operator client, we are seeking a Service Manager / Account Manager to be based in Irlam. The company is building and operating full-fibre broadband infrastructure, supplying high-speed connectivity to retail ISPs across the North West and West Midlands. It’s a customer-facing service role supporting wholesale/ISP partners from onboarding and product launch through to live service delivery.
Responsibilities
- Leading the delivery of service projects as the main delivery interface into our ISPs/wholesale customers, proactively monitoring team activities to meet delivery SLAs.
- Developing a strong understanding of the scope of delivery, commercial milestones, billing arrangements and any associated financial penalties that may be applicable.
- Leading the planning, delivery and execution of all client communication throughout the delivery lifecycle.
Requirements
- Must have performed a similar role in the utilities sector, preferably telecoms.
- Experience of building strong relationships with both internal and external stakeholders.
- ITIL qualification desirable.
If you meet the above requirements and are interested, please apply!
Service Manager / Account Manager in Manchester employer: First Recruitment Group
Contact Detail:
First Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager / Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in service delivery and relationship management. Use specific examples to demonstrate how you've met SLAs and supported clients through challenges.
✨Tip Number 3
Prepare for interviews by researching the company and its services. Understand their client base and think about how your skills can help them succeed. This will not only impress your interviewers but also give you confidence when discussing your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Service Manager / Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager / Account Manager role. Highlight your experience in the utilities sector, especially telecoms, and showcase any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with ISPs and how you’ve successfully managed client communications in the past. Let us know what makes you tick!
Showcase Your Relationship-Building Skills: In this role, building strong relationships is key. Make sure to include examples of how you've developed partnerships with stakeholders in your application. We love seeing candidates who can connect with others and drive results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at First Recruitment Group
✨Know Your Stuff
Make sure you have a solid understanding of the telecoms sector and the specific services your potential employer offers. Brush up on industry terminology and be ready to discuss how your previous experience aligns with the role of Service Manager / Account Manager.
✨Showcase Your Relationship-Building Skills
Since this role involves working closely with ISPs and wholesale customers, be prepared to share examples of how you've successfully built and maintained relationships in past roles. Highlight any specific strategies you used to foster collaboration and communication.
✨Demonstrate Project Management Prowess
As a Service Manager, you'll need to lead service projects effectively. Be ready to discuss your project management experience, including how you've monitored team activities and ensured delivery SLAs were met. Use specific examples to illustrate your approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential issues that could arise during service delivery and how you would address them, showcasing your proactive mindset.
