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For Companies At a Glance
- Tasks: Own the service and delight customers in the telecoms sector.
- Company: Join a growing telecoms business with a focus on innovation.
- Benefits: Enjoy 25 days holiday, flexible working, and private medical insurance.
- Why this job: Shape the future of telecoms and make a real impact on customer experiences.
- Qualifications: Experience in service management and strong relationship-building skills required.
- Other info: Dynamic role with opportunities for personal development and team events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Own the Service. Delight the Customer. Shape the Future of Telecoms!
The Opportunity
We’re seeking an experienced Service Manager to join a growing telecoms business. You’ll take ownership of wholesale customer relationships, managing the full service lifecycle from onboarding and product launch through to live service delivery and continuous improvement. Reporting to the Head of Service Operations, you’ll work across operations, planning, build, and commercial teams to deliver seamless customer experiences and drive measurable improvements.
Responsibilities
- Serve as the main service interface for wholesale customers and ISPs
- Lead service delivery projects and monitor performance against SLAs/KPIs
- Plan and lead customer communications, including service reviews and site visits
- Manage risks, issues, opportunities, and escalations
- Collaborate with internal teams and external partners to improve service delivery
- Oversee contractual obligations, renewals, and reporting
- Produce clear performance reports with actionable insights
What We’re Looking For
- Proven service management experience in telecoms or utilities
- Track record managing complex customer accounts
- Strong stakeholder management and relationship-building skills
- Results-driven with experience translating metrics into action
- Excellent communication, presentation, and problem-solving abilities
- ITIL qualification desirable; strong MS Office skills
Benefits
- 25 days holiday + birthday off, flexible/hybrid working, free onsite parking
- Private medical, life insurance, Employee Assistance Programme, wellbeing support
- Personal development, mentoring, Cycle2Work scheme, retail discounts, team events
Why Join Us?
This is more than a typical Service Manager role. You’ll have real influence, the freedom to improve operations, and the chance to shape a best-in-class service operation within telecoms.
Service Manager in Manchester employer: First Recruitment Group
Contact Detail:
First Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Think about how your experience aligns with their needs, especially around service delivery and customer management. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved service delivery or managed complex accounts. Numbers speak volumes, so bring those metrics into the conversation!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Manager role. Highlight your experience in telecoms and any relevant achievements that showcase your ability to manage customer accounts and deliver results.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service management and how your skills align with our mission to delight customers and shape the future of telecoms.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent communication abilities. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated with stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Recruitment Group
✨Know Your Stuff
Make sure you brush up on your telecoms knowledge and understand the service management landscape. Familiarise yourself with key metrics like SLAs and KPIs, as well as the specific challenges faced in the industry. This will show that you're not just interested in the role but are genuinely invested in the sector.
✨Showcase Your Experience
Prepare to discuss your previous roles in service management, especially any complex customer accounts you've handled. Use specific examples to illustrate how you've improved service delivery or resolved issues. This will help demonstrate your capability to manage relationships and drive results.
✨Communicate Clearly
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly and confidently. Think about how you would present performance reports or lead customer communications. Good communication skills can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company's approach to continuous improvement or how they measure success in service delivery. This shows your interest in the role and helps you gauge if the company aligns with your values.
