At a Glance
- Tasks: Deliver hands-on IT support and exceptional customer service globally.
- Company: Join a dynamic team at First Recruitment Group, focused on people-first values.
- Benefits: 12-month contract with opportunities for growth and diverse work culture.
- Other info: Exciting chance to work in a fast-paced environment with travel opportunities.
- Why this job: Make a real impact by keeping businesses running smoothly with your tech skills.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer service focus.
The predicted salary is between 26100 - 31900 £ per year.
Keep businesses running by delivering hands-on IT support and exceptional customer service across a global organisation.
- Our Client has a requirement for an
- IT Support Consultant , who will be required to work on a
- 12 month contract basis in
Edinburgh.
- Role Purpose
- Provide critical IT support to business users, ensuring minimal disruption to day-to-day operations
- Deliver desktop hardware and software support across a global user base
- Manage incidents and service requests through a ticketing management system
- Support the deployment, maintenance, and continuous improvement of end-user technology services
- Contribute to innovation and development projects to enhance IT support delivery
- Job Role Responsibilities
- Configure, deploy, image, and upgrade desktop and laptop hardware
- Install, configure, and troubleshoot software applications and standard desktop packages
- Monitor systems and respond to Service Desk incidents and requests
- Diagnose and resolve hardware and software issues both remotely and onsite
- Liaise with third-party maintenance providers when required
- Provide high levels of customer service and technical support to end users
- Support emergency response activities outside normal business hours when required
- Travel to other office locations to provide onsite technical support as necessary
- Participate in IT improvement initiatives and project work
Experience / Skills / Knowledge / Qualifications
- Proven experience in an IT support position with extensive customer-facing support responsibilities
- Strong knowledge of Windows operating systems and Microsoft Office Suite
- Experience supporting users both remotely and in person
- Comp TIA A+ Certification (or equivalent)
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness and ability to travel when required
- Experience using Service Now or a similar ticketing/service management system
- Bachelor's degree in Information Technology or a related discipline (desirable)
- Company Information
At First Recruitment Group we understand just how important it is to secure the right people.
That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.
We actively recruit at all levels and this is a superb opportunity for a Global Support Services Analyst looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
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IT Consultant employer: First Recruitment Group
First Recruitment Group is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the clean water sector. Located in Peterborough, employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Join us to make a meaningful impact on vital infrastructure projects while advancing your career in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Consultant
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at First Recruitment Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Consultant
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at First Recruitment Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at First Recruitment Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at First Recruitment Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at First Recruitment Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at First Recruitment Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at First Recruitment Group.
