Practice Manager - Fair Oak, Eastleigh, Hampshire

Are you an experienced and motivated GP Practice Manager looking for your next challenge? Due to the retirement of the current practice manager, Stokewood Surgery is seeking a practice manager to join our forward-thinking busy practice. This is a fantastic opportunity to join a supportive environment where your expertise will be valued, and your leadership will make a meaningful difference to staff and patient experience alike. We are a friendly team where all our doctors, nurses, clinical and admin staff join and stay.

The successful candidate will play a vital part in maintaining a safe, responsive, and trusted clinical service for our patients, while also ensuring the practice remains profitable, sustainable, and a rewarding place to work for our dedicated staff team. Strong organisational and prioritisation skills are key. Remaining calm in pressured situations and being approachable to all staff is an essential characteristic, as are a track record of managing teams. Experience of public facing work and line management are essential. We invite applicants with practice and business management experience who will fulfil the essential criteria on the person specification.

The Practice Manager has a key leadership role and is responsible for the effective, efficient and safe day-to-day operation of the practice. Working alongside the GP Partners, the Practice Manager oversees all aspects of practice management including:

• Staff leadership
• Finance
• Compliance
• Patient services
• Strategic planning

Based within Stokewood Surgery, the role requires strong organisational, communication and problem-solving skills to support high-quality care for a diverse and often complex patient population. The postholder will lead a dedicated team, ensure the practice meets NHS standards and contractual requirements and help shape the future direction of primary care in the local community.

Working with an Operations Manager to oversee the daily running of the practice, ensuring efficiency and compliance with NHS regulations and CQC standards.

• Financial Management – Manage practice finances, including budgets, payroll, and NHS claims, ensuring financial sustainability.
• HR & Staffing – Recruit, train, and manage practice staff, ensuring a supportive and efficient working environment, including ARR staff.
• Patient Services – Maintain high standards of patient care and satisfaction, handling complaints and feedback professionally.
• Regulatory Compliance – Ensure compliance with NHS policies, CQC requirements, GDPR, and health and safety regulations working with our Facilities Manager.
• IT & Systems Management – Ensure efficiency and security of patient records and appointment systems with our Admin manager and IT support staff.
• Strategic Development – Identify opportunities for service improvement, innovation, and business development in line with NHS and local healthcare objectives.
• Represent the practice as non-voting PCN Board Director and at any other stakeholder meetings as required.

The role is 37 hours per week with 6 weeks annual leave plus bank holidays. Salary range: £50,000 to £65,000 dependent on experience. Although we are primarily looking for someone with substantial experience in a GP setting (at least 5 years) we will consider applicants with less than this, but with evidence of advanced skills in the above or experience in other senior management settings. Informal enquiries and visits welcome. Interviews will be held shortly after the closing date.