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For Companies At a Glance
- Tasks: Manage key international accounts and drive growth through upselling and cross-selling.
- Company: Join a leading global provider of SaaS solutions in the telecom industry.
- Benefits: 100% remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make an impact by working with top-tier telecom operators and innovative software solutions.
- Qualifications: 10+ years in account management, preferably in SaaS or telecom sectors.
- Other info: Must reside in the UK with valid work rights; no sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally, you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone.
THE OPPORTUNITY
- 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
- 50% hunting over time - this role will evolve with an in hunting activity as the account base matures and new opportunities are identified.
- You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Technical Account Manager - Software in Watford employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Software in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and SaaS industries. Attend virtual events or webinars where you can meet potential employers or industry peers. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Since this role involves discussions about API integrations and complex software solutions, make sure you can confidently talk about these topics. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to tailor your approach! When reaching out to potential employers, highlight your experience with international tier-1 customers and your success in upselling and cross-selling. Show them you’re the perfect fit for their needs!
✨Tip Number 4
Finally, apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Technical Account Manager - Software in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in account management, especially with SaaS and telecoms. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Technical Account Manager role. Share specific examples of how you've driven growth and managed key accounts in the past.
Showcase Your Technical Skills: Since this role involves technical discussions, don’t shy away from mentioning your experience with API integrations or complex software solutions. We love candidates who can bridge the gap between tech and business!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at First Point Group
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS solutions offered by the company. Brush up on technical aspects like API integrations and how they benefit telecom operators. This will help you engage in meaningful discussions during the interview.
✨Showcase Your Account Management Skills
Prepare specific examples of how you've successfully managed key accounts in the past. Highlight your experience with upselling and cross-selling, and be ready to discuss how you’ve built long-term relationships with clients.
✨Flexibility is Key
Since this role involves working with US-based customers, demonstrate your willingness to adapt your schedule. Share any previous experiences where you’ve successfully managed time zone differences to maintain strong client relationships.
✨Prepare for Complex Discussions
Anticipate questions about managing complex stakeholders and negotiations. Think of scenarios where you’ve navigated challenging conversations and how you ensured customer satisfaction while driving revenue growth.
