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For Companies At a Glance
- Tasks: Manage key international accounts, driving growth and building long-term relationships.
- Company: Join a leading global provider of SaaS solutions in the telecom industry.
- Benefits: 100% remote work with flexible hours and competitive salary.
- Why this job: Make an impact by working with top-tier telecom operators and expanding your career.
- Qualifications: 10+ years in account management, preferably in SaaS or telecom software.
- Other info: Opportunity for professional growth in a dynamic, international environment.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone.
THE OPPORTUNITY
- 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
- 50% hunting over time - this role will evolve with an in hunting activity as the account base matures and new opportunities are identified.
- You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Technical Account Manager - Software in Oxford employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Software in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and SaaS industries. Attend virtual events or webinars where you can meet potential employers or industry peers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Be ready to discuss API integrations and complex software solutions. We want you to showcase your expertise and confidence in handling technical discussions.
✨Tip Number 3
Don’t just wait for job postings! Proactively reach out to companies you admire, like us at StudySmarter. Express your interest in working with them and highlight how your experience aligns with their needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Account Manager - Software in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing international accounts and any SaaS-related achievements. We want to see how you’ve driven growth and retention in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this Technical Account Manager role. Share specific examples of how you've successfully upsold or cross-sold in the past, and don’t forget to mention your flexibility with time zones.
Showcase Your Technical Skills: Since this role involves technical discussions, make sure to highlight your understanding of software solutions and API integrations. We love candidates who can bridge the gap between technical and commercial conversations!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Point Group
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS solutions offered by the company. Be prepared to discuss how these solutions can benefit telecom operators, and think about potential upselling or cross-selling opportunities you could identify during your conversations.
✨Showcase Your Account Management Skills
Prepare specific examples from your past experience where you've successfully managed key accounts. Highlight your strategies for retaining customers and driving growth, especially in international settings. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready for Technical Discussions
Since the role involves technical discussions, brush up on relevant topics like API integrations and software features. Being able to speak confidently about these aspects will show that you're not just a sales person, but someone who understands the product deeply.
✨Flexibility is Key
Given that you'll be working with US-based customers, emphasise your willingness to adapt your schedule. Share any previous experiences where you've successfully managed time zone differences, as this will highlight your commitment to customer satisfaction.
