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For Companies At a Glance
- Tasks: Manage key international accounts, driving growth and building long-term relationships.
- Company: Join a leading global provider of SaaS solutions in the telecom industry.
- Benefits: 100% remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make an impact by working with top-tier telecom operators and expanding your skills.
- Qualifications: 10+ years in account management, preferably in SaaS or telecom sectors.
- Other info: Must reside in Portugal with valid work rights; sponsorship not available.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone.
THE OPPORTUNITY
- 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
- 50% hunting over time - this role will evolve with an in hunting activity as the account base matures and new opportunities are identified.
- You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Technical Account Manager - Software in Newcastle upon Tyne employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Software in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and SaaS industries. Attend virtual events or webinars where you can meet potential employers or industry peers. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Since you’ll be discussing complex software solutions, make sure you’re comfortable talking about API integrations and other relevant tech topics. We want you to shine when it comes to those technical discussions!
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've managed key accounts and driven growth. Use metrics to back up your achievements – numbers speak volumes, especially in a sales-focused role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that job!
We think you need these skills to ace Technical Account Manager - Software in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in managing international accounts and any upselling or cross-selling successes you've had. We want to see how your background aligns with our needs!
Showcase Your Technical Skills: Since this role involves technical discussions, don’t shy away from showcasing your technical skills. Mention any experience you have with SaaS solutions, API integrations, or working with telecom operators. Let us know you're comfortable in that space!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience makes you a perfect fit. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at First Point Group
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS solutions offered by the company. Be prepared to discuss technical aspects, like API integrations, and how they can benefit potential clients. This will show that you're not just familiar with the product but can also engage in meaningful technical discussions.
✨Showcase Your Account Management Skills
Prepare examples from your past experience where you've successfully upsold or cross-sold to existing clients. Highlight specific metrics or outcomes that demonstrate your ability to grow accounts and maintain long-term relationships. This will help illustrate your fit for the role.
✨Flexibility is Key
Since this role involves working with American clients, be ready to discuss your availability and how you plan to manage your time effectively across different time zones. Showing that you're adaptable and willing to accommodate their schedules will make a great impression.
✨Research the Company and Its Clients
Take some time to learn about First Point Group and their key accounts in the telecommunications industry. Understanding their business model and the challenges faced by their clients will allow you to tailor your responses and demonstrate your genuine interest in the role.
