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For Companies At a Glance
- Tasks: Manage key international accounts, driving growth and building long-term relationships.
- Company: Join a leading global provider of SaaS solutions in the telecom industry.
- Benefits: 100% remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make an impact by working with top-tier telecom operators and expanding their software solutions.
- Qualifications: 10+ years in account management, preferably in SaaS or telecom sectors.
- Other info: Must reside in the UK with valid work rights; sponsorship not available.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally, you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone.
THE OPPORTUNITY
- 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
- 50% hunting over time - this role will evolve with an in hunting activity as the account base matures and new opportunities are identified.
- You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Technical Account Manager - Software in Liverpool employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Software in Liverpool
✨Network Like a Pro
Get out there and connect with people in the industry! Attend webinars, join LinkedIn groups, and engage in discussions. The more you network, the better your chances of landing that Technical Account Manager role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience with SaaS solutions and account management. Share specific examples of how you've driven growth and retention in previous roles to really impress them.
✨Be Flexible with Time Zones
Since this role involves working with US-based customers, be prepared to adjust your schedule. Show your willingness to accommodate different time zones during interviews to demonstrate your commitment to customer satisfaction.
✨Apply Through Our Website
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Technical Account Manager - Software in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing international accounts and any SaaS-related achievements. We want to see how you’ve driven growth and retention in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Technical Account Manager role. Share specific examples of your upselling and cross-selling successes, and don’t forget to mention your comfort with technical discussions.
Showcase Your Flexibility: Since this role involves working with US-based customers, let us know about your flexibility with working hours. Mention any previous experience you have in managing accounts across different time zones, as it’s a big plus for us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Point Group
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS solutions offered by the company. Be prepared to discuss technical aspects, such as API integrations, and how they can benefit potential clients. This will show that you're not just familiar with the product but can also engage in meaningful technical discussions.
✨Showcase Your Account Management Skills
Prepare examples from your past experience where you've successfully upsold or cross-sold to existing clients. Highlight specific metrics or outcomes that demonstrate your ability to grow accounts and maintain long-term relationships. This will help illustrate your fit for the role.
✨Flexibility is Key
Since this role involves working with US-based customers, be ready to discuss your availability and how you plan to manage your time effectively across different time zones. Showing that you're adaptable and willing to accommodate their schedules will make a great impression.
✨Prepare for Complex Stakeholder Management
Think about how you've navigated complex stakeholder environments in the past. Be ready to share strategies you've used to engage with technical, commercial, and executive decision-makers. This will demonstrate your capability to manage diverse relationships effectively.
