At a Glance
- Tasks: Lead the migration to modern cloud-based voice solutions like Microsoft Teams and Cisco Webex.
- Company: Dynamic tech company transforming enterprise communication in Leicester.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team and enhance your skills in a fast-paced environment.
- Why this job: Be at the forefront of voice technology transformation and make a real impact.
- Qualifications: Degree in a technical field or equivalent experience with enterprise IT systems.
The predicted salary is between 60000 - 80000 £ per year.
Location: Leicester, UK (Hybrid – candidates must be within a commutable distance)
Employment Type: Permanent
Start Date: ASAP
Overview
We are seeking an experienced Senior Voice Systems Engineer to lead the transformation of our enterprise voice infrastructure, driving the migration from legacy telephony platforms to modern cloud-based communication solutions, including Microsoft Teams Telephony and Cisco Webex. This role requires a highly capable technical specialist who can quickly assess the existing environment, provide strategic guidance, and act as a trusted advisor to internal stakeholders and technology partners. The successful candidate will play a key role in both the ongoing support of the current voice estate and the delivery of future-state communication services.
Key Responsibilities
- Lead the migration of enterprise telephony services from legacy platforms to Microsoft Teams Voice and Cisco Webex solutions.
- Design, implement, support, and optimise enterprise voice and unified communications environments.
- Provide technical leadership and consultancy across voice transformation initiatives.
- Collaborate with vendors, including Microsoft and Cisco, to ensure successful solution delivery and service optimisation.
- Support and modernise existing voice infrastructure while ensuring service continuity.
- Act as a trusted technical advisor to stakeholders across the organisation.
Required Skills & Experience
- Degree in a technical discipline or equivalent industry experience.
- Extensive experience within large-scale enterprise IT environments, with a strong background in systems design, implementation, and administration.
- Proven hands-on expertise with Microsoft Teams Telephony, including:
- Direct Routing
- Calling Plans
- Microsoft 365 Voice Integration
- Experience configuring and supporting Cisco Webex Contact Centre or comparable cloud contact centre platforms.
- Strong knowledge of Session Border Controllers (SBCs), including technologies such as:
- Cisco CUBE
- AudioCodes
- Equivalent SBC platforms
- Solid understanding of VoIP technologies and protocols, including:
- SIP
- RTP / SRTP
- DTMF
- Dial Plan Design
- Experience with PSTN connectivity, number porting, and telephony regulatory requirements.
- Understanding of voice security best practices, including:
- SBC hardening
- Toll fraud prevention
- Encryption and secure communications
Personal Attributes
- Excellent communication and stakeholder management skills.
- Ability to rapidly understand complex environments and provide clear technical direction.
- Strong consultative approach with the confidence to engage with senior stakeholders, vendors, and technical teams.
- Self-driven, proactive, and capable of operating independently within a complex enterprise environment.
Voice Specialist in Leicester employer: First Point Group
Join a forward-thinking company that values innovation and collaboration, where as a Senior Voice Systems Engineer in Leicester, you will lead the transformation of our voice infrastructure while enjoying a hybrid work model. We offer a supportive work culture that prioritises employee growth through continuous learning opportunities and access to cutting-edge technology, ensuring you can thrive in your role and make a meaningful impact on our communication services.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Specialist in Leicester
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like First Point Group and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like First Point Group.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Voice Specialist in Leicester
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at First Point Group.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at First Point Group.
How to prepare for a job interview at First Point Group
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
