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- Tasks: Manage key international accounts and drive growth through upselling and cross-selling.
- Company: Join a leading global provider of SaaS solutions in the telecom industry.
- Benefits: 100% remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make an impact by working with top-tier telecom operators and complex software solutions.
- Qualifications: 10+ years in account management, preferably in SaaS or telecom sectors.
- Other info: Must reside in the UK with valid work rights; sponsorship not available.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally, you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone. PLEASE NOTE - sponsorship cannot be provided. Candidates must live in the UK with valid rights to work.
THE OPPORTUNITY
- 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
- 50% hunting over time - this role will evolve with an increase in hunting activity as the account base matures and new opportunities are identified.
- You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Technical Account Manager - Software in Leicester employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Software in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and SaaS industries. Attend virtual meetups or webinars where you can chat with potential employers and showcase your expertise.
✨Tip Number 2
Prepare for those technical discussions! Brush up on your knowledge of API integrations and complex software solutions. Being able to speak confidently about these topics will set you apart during interviews.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven growth and retention in previous roles. Numbers and results speak volumes, so have them at the ready.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Technical Account Manager - Software in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in managing international accounts and any upselling or cross-selling successes you've had. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with SaaS solutions and your ability to manage complex relationships. We love a good story that showcases your skills!
Showcase Your Technical Skills: Since this role involves technical discussions, don’t shy away from showcasing your technical skills. Mention any experience you have with API integrations or other relevant technologies. We want to know you can hold your own in those conversations!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at First Point Group
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS solutions offered by the company. Be prepared to discuss technical aspects, like API integrations, and how they can benefit potential clients. This will show that you're not just familiar with the product but can also engage in meaningful technical discussions.
✨Showcase Your Account Management Skills
Prepare examples from your past experience where you've successfully managed key accounts, especially in the telecom sector. Highlight specific instances of upselling or cross-selling, and how you built long-term relationships with clients. This will demonstrate your ability to drive growth and retention.
✨Flexibility is Key
Since this role involves working with US-based customers, be ready to discuss your availability and how you plan to manage your time effectively across different time zones. Showing that you're adaptable and willing to work flexible hours will be a big plus.
✨Master the Art of Negotiation
Brush up on your negotiation skills and be prepared to discuss your approach to leading renewals and commercial negotiations. Share examples of how you've ensured customer satisfaction while driving revenue growth, as this is crucial for the role.
