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- Tasks: Manage day-to-day operations and ensure quality in telecom field services.
- Company: Join a leading telecom company focused on 4G/5G mobile networks.
- Benefits: Enjoy 90% remote work with only one office visit per week.
- Why this job: Be part of a dynamic team driving improvements in telecom services.
- Qualifications: Experience in telecom infrastructure maintenance and strong Excel skills required.
- Other info: Candidates must reside in the UK with valid work rights.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Defecs Manager / Technical Delivery Manager with a Field Engineer background and previous experience managing external suppliers within Field Services (Installation & Maintenance) for Telecom 4G/5G Mobile Wireless Networks? This opportunity is for a Vendor Manager that can drive the external ASP’s / SWC’s delivery against agreed SLA’s within the area of RAN maintenance.
This role is 90% remote work with requirements to visit the office once per week.
PLEASE NOTE: sponsorship cannot be provided so candidates must live in the UK with valid rights to work.
Responsibilities:
- Handle day to day operational tasks between I&M supplier and Key Stakeholders.
- Perform Quality Audits on I&M supplier, both desktop and field based, and assist the Technical Contract lead in the development of any Improvement Plans.
- Approve and check applications for payment from I&M Supplier, and work with Technical Contract Lead to ensure all services are delivered in line with contractual SLA.
- Log Triage data and create Operational Reporting to govern Supplier performance and report to customers.
- End to End management of raised defects ensuring all defects are logged in appropriate systems. Update process documentation changes when they arise.
- Drive the I&M supplier and liaise with the internal support teams to escalate issues to resolution.
- Manage workflows relating to out of scope activities such as Build Snagging and End of Life. Collect evidence and document the defect before passing these defects to the Customer for agreement and resolution.
- Drive improvement initiatives and develop ways of working.
Experience:
- Experience in a Telco Environment of Infrastructure maintenance role – Essential.
- Experience of working within the Mobile Telecom Field Environment – Essential.
- Experience with providing reporting to stakeholders primarily Excel Driven – Essential.
- Experience of Network cell site maintenance activities within a mobile telecommunications environment – Essential.
- Demonstrable knowledge of Health and Safety issues within a Field Operations environment – Desirable.
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Project Management
Industries
Telecommunications
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Delivery Manager employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Make sure to highlight your experience in managing external suppliers, especially in the context of Telecom 4G/5G Mobile Wireless Networks. This will show that you understand the specific challenges and requirements of the role.
✨Tip Number 2
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to RAN maintenance. Being able to discuss these in detail during your interview will demonstrate your expertise and readiness for the position.
✨Tip Number 3
Prepare examples of how you've successfully driven improvement initiatives in past roles. This will help you illustrate your proactive approach and ability to enhance workflows, which is crucial for this position.
✨Tip Number 4
Since the role involves a lot of reporting, brush up on your Excel skills. Be ready to discuss how you've used Excel for operational reporting and stakeholder communication in previous jobs.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing external suppliers and your background in field engineering. Emphasize any relevant roles in telecom infrastructure maintenance and mobile networks.
Craft a Strong Cover Letter: In your cover letter, explain why you are the perfect fit for the Delivery Manager role. Mention specific experiences that demonstrate your ability to handle operational tasks and manage supplier performance effectively.
Highlight Relevant Skills: Focus on skills that are essential for the role, such as quality auditing, operational reporting, and defect management. Use examples from your past work to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise.
How to prepare for a job interview at First Point Group
✨Showcase Your Technical Background
Make sure to highlight your experience as a Field Engineer and how it relates to the role of a Delivery Manager. Discuss specific projects or challenges you've faced in the telecom sector, especially in 4G/5G networks.
✨Demonstrate Supplier Management Skills
Prepare examples of how you've successfully managed external suppliers in the past. Be ready to discuss your approach to ensuring that SLAs are met and how you handle any issues that arise.
✨Emphasize Quality Audits Experience
Since quality audits are a key responsibility, be prepared to talk about your experience conducting these audits. Share any improvement plans you've developed based on your findings.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you've had to drive escalations to resolution or manage workflows related to out-of-scope activities.
