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For Companies At a Glance
- Tasks: Manage key international accounts and drive growth through upselling and cross-selling.
- Company: Join a leading global provider of SaaS solutions in the telecom industry.
- Benefits: 100% remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make an impact by working with top-tier telecom operators and complex software solutions.
- Qualifications: 10+ years in account management, preferably in SaaS or telecom sectors.
- Other info: Must reside in the UK with valid work rights; sponsorship not available.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone.
THE OPPORTUNITY
- 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
- 50% hunting over time - this role will evolve with an in hunting activity as the account base matures and new opportunities are identified.
- You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Technical Account Manager - Software in Cheltenham employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Software in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and SaaS industries. Attend virtual events or webinars where you can meet potential employers or industry peers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially around upselling and managing key accounts. Show them you’re the perfect fit!
✨Tip Number 3
Don’t shy away from showcasing your achievements! Use specific examples of how you’ve driven growth and retention in previous roles. Numbers speak volumes, so highlight your successes in managing international customers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, it’s a great way to get noticed by our hiring team directly. Let’s get you that dream job!
We think you need these skills to ace Technical Account Manager - Software in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing international accounts and any SaaS-related achievements. We want to see how you’ve driven growth and retention in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this Technical Account Manager role. Share specific examples of how you've successfully upsold or cross-sold in the past, and don’t forget to mention your flexibility with time zones.
Showcase Your Technical Skills: Since this role involves technical discussions, make sure to highlight your understanding of software solutions and API integrations. We love candidates who can bridge the gap between technical and commercial conversations!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Point Group
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS solutions offered by the company. Brush up on technical aspects like API integrations and how they benefit telecom operators. This will help you engage in meaningful discussions during the interview.
✨Showcase Your Account Management Skills
Prepare specific examples of how you've successfully managed key accounts in the past. Highlight your experience with upselling, cross-selling, and retaining customers, especially in an international context. This will demonstrate your capability to handle the responsibilities of the role.
✨Flexibility is Key
Since the role involves working with US-based customers, be ready to discuss your availability and how you plan to manage your time effectively across different time zones. Showing that you can adapt your schedule will impress the interviewers.
✨Prepare for Complex Stakeholder Management
Think about how you’ve navigated relationships with various stakeholders in previous roles. Be prepared to discuss your approach to managing technical, commercial, and executive decision-makers, as this is crucial for success in the position.
