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- Tasks: Analyse business needs and deliver Salesforce-based solutions for an international telecoms company.
- Company: Join a tech-driven telecoms leader with a focus on innovation.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by shaping solutions that drive business success.
- Qualifications: 5-10 years experience, Salesforce certification, and strong stakeholder engagement skills.
- Other info: Rolling contract with immediate start; UK residents only.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Salesforce Business Analyst with 5 to 10 years of experience in Business Analyst roles. The successful candidate must be Salesforce Associate / Administrator Certified at a minimum and ideally have worked with some of the following Salesforce products - Service Cloud, Sales Cloud, Field Service, Experience Cloud, REST API, etc.
You will have a proven business analysis capability across system-led projects, and excellent stakeholder engagement skills. Our client is an international telecoms company and technology-driven organisation. Predominantly remote working, this is a rolling inside IR35 contract and fantastic opportunity for someone that is immediately available and looking to get back into work as soon as possible. Please note – sponsorship cannot be provided. Candidates must live in the UK with valid rights to work.
Role Overview
The Business Analyst will be responsible for delivering business analysis activities across a defined sub-set of projects, with a strong focus on Salesforce-based solutions. The role ensures that business needs are thoroughly investigated, requirements are clearly defined and documented, and stakeholders are effectively engaged throughout the project lifecycle.
Working as part of the systems development team, the Business Analyst will collaborate closely with Project Managers, Salesforce Administrators, and Developers, while engaging with both internal departments and external customers to deliver high-quality, scalable solutions.
Key Responsibilities
- Conduct detailed business situation analysis to understand current and future state requirements
- Perform feasibility assessments to evaluate solution options and impacts
- Lead requirements definition and management, ensuring clear, complete, and traceable documentation
- Facilitate workshops, interviews, and stakeholder sessions to gather and validate requirements
- Support and coordinate User Acceptance Testing (UAT) to ensure solutions meet business needs
- Act as a key liaison between business stakeholders and technical delivery teams
- Ensure solutions align with organisational standards, security, privacy, and ethical requirements
Desired Qualifications
- Salesforce Associate and/or Salesforce Administrator certification
- Salesforce Business Analyst certification and/or Business Analysis qualification (BCS – British Computer Society / IIBA – International Institute of Business Analysis / similar)
Business Analyst - Salesforce employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Salesforce
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Salesforce. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous projects and how you’ve tackled business analysis challenges. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and business analysis techniques. Practise articulating your thought process and how you engage stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Business Analyst - Salesforce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience with Salesforce products and business analysis. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Business Analyst role. We love seeing enthusiasm and a clear understanding of the job requirements, so let your personality come through.
Showcase Stakeholder Engagement Skills: Since stakeholder engagement is key in this role, make sure to include examples of how you've successfully collaborated with different teams or clients in your application. We want to know how you’ve made an impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Point Group
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially the products mentioned in the job description like Service Cloud and Sales Cloud. Be ready to discuss how you've used these tools in past projects and how they can benefit the role you're applying for.
✨Showcase Your Business Analysis Skills
Prepare examples that highlight your business analysis capabilities. Think about specific projects where you defined requirements, facilitated workshops, or engaged stakeholders. This will demonstrate your hands-on experience and how you can add value to their team.
✨Engage with Stakeholders
Since stakeholder engagement is key for this role, practice how you would approach different stakeholders. Be ready to discuss your strategies for gathering requirements and ensuring everyone is on the same page throughout the project lifecycle.
✨Understand the Company Culture
Research First Point Group and the telecoms industry to understand their values and challenges. This will help you tailor your responses and show that you're not just a fit for the role, but also for the company culture.
