Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key international accounts, driving growth and building long-term relationships.
- Company: Join a leading global provider of SaaS solutions in the telecom industry.
- Benefits: 100% remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make an impact by working with top-tier telecom operators and innovative software solutions.
- Qualifications: 10+ years in account management, preferably in SaaS or telecom sectors.
- Other info: Work across time zones and enjoy a dynamic, fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone.
THE OPPORTUNITY
- 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
- 50% hunting over time - this role will evolve with an in hunting activity as the account base matures and new opportunities are identified.
- You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Technical Account Manager - Software in Birmingham employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Software in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and SaaS industries. Attend virtual events or webinars where you can meet potential employers or industry peers. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your experience with account management and SaaS solutions. Share insights or articles related to the telecom industry to position yourself as a thought leader.
✨Tip Number 3
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially around upselling and managing international accounts. Practice common interview questions to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your relevant experience in managing key accounts and driving customer success. Don’t miss out on the chance to join a fantastic team!
We think you need these skills to ace Technical Account Manager - Software in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in managing international accounts and any upselling or cross-selling successes you've had. We want to see how your background aligns with our needs!
Showcase Your Technical Skills: Since this role involves technical discussions, don’t shy away from showcasing your technical skills. Mention any experience you have with SaaS solutions, API integrations, or working with telecom operators. We love seeing candidates who can bridge the gap between tech and business!
Highlight Your Flexibility: Given that you'll be working with US-based customers, it's important to highlight your flexibility with working hours. Let us know how you can adapt to different time zones and still deliver top-notch service to our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at First Point Group
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS solutions offered by the company. Brush up on technical aspects like API integrations and how they benefit telecom operators. This will help you engage in meaningful discussions during the interview.
✨Showcase Your Account Management Skills
Prepare specific examples of how you've successfully managed key accounts in the past. Highlight your experience with upselling, cross-selling, and retaining customers, especially in an international context. This will demonstrate your capability to thrive in a customer-focused role.
✨Flexibility is Key
Since the role involves working with US-based customers, be ready to discuss your availability and flexibility with working hours. Show that you understand the importance of accommodating different time zones and are willing to adapt.
✨Prepare for Complex Stakeholder Management
Think about how you’ve navigated relationships with various stakeholders in previous roles. Be prepared to discuss strategies for managing technical, commercial, and executive decision-makers, as this will be crucial for success in the position.
