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For Companies At a Glance
- Tasks: Manage key international accounts and drive growth through upselling and cross-selling.
- Company: Join a leading global provider of SaaS solutions in the telecom industry.
- Benefits: 100% remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make an impact by working with top-tier telecom operators and complex software solutions.
- Qualifications: 10+ years in account management, preferably in SaaS or telecom sectors.
- Other info: Must reside in the UK with valid work rights; no sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone.
THE OPPORTUNITY
- 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
- 50% hunting over time - this role will evolve with an in hunting activity as the account base matures and new opportunities are identified.
- You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Technical Account Manager - Software in Belfast employer: First Point Group
Contact Detail:
First Point Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Software in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom and SaaS industries. Attend virtual events or webinars where you can meet potential employers or industry peers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Be ready to discuss API integrations and complex software solutions. We want you to feel confident when talking shop with hiring managers!
✨Tip Number 3
Showcase your success stories! When you get the chance to chat with recruiters, highlight your experience in upselling and managing key accounts. Use specific examples to demonstrate how you've driven growth and retention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Account Manager - Software in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in SaaS, account management, and any relevant technical discussions you've had with clients. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us grow our key accounts. Be sure to mention your experience with international customers and any upselling or cross-selling successes.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage and grow accounts. Numbers speak volumes, so if you’ve increased revenue or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at First Point Group
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS solutions offered by the company. Be prepared to discuss technical aspects, like API integrations, and how they can benefit potential clients. This will show that you're not just familiar with the product but can also engage in meaningful technical discussions.
✨Showcase Your Account Management Skills
Prepare examples from your past experience where you've successfully managed key accounts, especially in the telecom sector. Highlight specific instances of upselling or cross-selling, and how you built long-term relationships with clients. This will demonstrate your ability to drive growth and retention.
✨Flexibility is Key
Since this role involves working with US-based customers, be ready to discuss your flexibility with working hours. Share any previous experiences where you adapted your schedule to meet client needs across different time zones. This shows your commitment to customer satisfaction.
✨Master the Art of Negotiation
Brush up on your negotiation skills and be prepared to discuss how you've handled renewals and commercial negotiations in the past. Provide examples of how you ensured strong customer satisfaction while driving revenue growth. This will highlight your commercial acumen and stakeholder management capabilities.
