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- Tasks: Manage key international accounts and drive growth in a dynamic SaaS environment.
- Company: Join a global leader in B2B telecom solutions with a focus on innovation.
- Benefits: 100% remote work, flexible hours, and opportunities for professional development.
- Why this job: Make an impact by working with top-tier telecom companies and expanding your career.
- Qualifications: 10+ years in account management with SaaS or telecom experience required.
- Other info: Work across time zones and enjoy a collaborative, fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
First Point Group is recruiting for a Key Account Manager (Telecoms SaaS experience) with 10+ years of experience. Our client is a global provider of B2B SaaS-based solutions for the telecommunications industry; therefore, the role requires a deep level of technical software / technical presales understanding such as API Integrations. The successful candidate must have proven experience managing international corporate / enterprise customers, selling complex software solutions and able to have complex software-related technical discussions with customers.
This opportunity is 100% remote working and a chance to work with an international provider of complex software solutions to some of the world's leading telecom companies. The Key Accounts include American-based companies which means the successful person must be open to be flexible with their working hours against American timezone. PLEASE NOTE - sponsorship cannot be provided. Candidates must live in the UK with valid rights to work.
THE OPPORTUNITY
This is a customer-focused Key Account Manager position, initially 70% farming, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts. Over time, the role will evolve to include approximately 50% new business (hunting) as the account base matures and new opportunities are identified. You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
- Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion.
- Act as the primary commercial point of contact for customers, building trusted, long-term relationships.
- Drive upsell and cross-sell opportunities across software modules, features, and services.
- Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers.
- Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes.
- Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth.
- Identify and develop new business opportunities within existing customers, transitioning into light hunting over time.
- Work effectively across multiple time zones, including regular interaction with US-based customers.
- Maintain accurate forecasting and account planning in CRM systems.
EXPERIENCE
- Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms.
- Strong background in farming existing enterprise accounts, with demonstrable growth and retention success.
- Experience managing international customers; exposure to US and/or APAC accounts is highly desirable.
- Comfortable working flexible hours to support customers in American time zones.
- Experience selling complex, high-value software solutions with long sales cycles.
- Strong commercial acumen, negotiation skills, and stakeholder management capability.
- Ability to operate in a scale-up or high-growth vendor environment.
- Self-motivated, structured, and comfortable working autonomously.
Key Account Manager employer: First Point Group Limited
Contact Detail:
First Point Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and SaaS industries. Attend virtual events or webinars where you can meet potential employers or industry peers. Remember, sometimes it’s not just about what you know, but who you know!
✨Tip Number 2
Prepare for those tricky technical discussions! Brush up on your knowledge of API integrations and complex software solutions. Being able to speak confidently about these topics will set you apart during interviews and show that you’re ready to tackle the challenges of the role.
✨Tip Number 3
Flexibility is key! Since this role involves working with US-based clients, be prepared to adjust your schedule. Show your willingness to accommodate different time zones during interviews; it demonstrates your commitment and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s land that job together!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing international corporate customers and your technical software knowledge, especially around SaaS solutions. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with telecoms and your ability to have complex technical discussions. We love seeing genuine enthusiasm for the position!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your success in account management and growth. Numbers speak volumes, so if you can quantify your successes, do it! We’re all about results here at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at First Point Group Limited
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS solutions relevant to the telecoms industry. Brush up on technical aspects like API integrations and be ready to discuss how these can benefit potential clients. This will show that you're not just familiar with the product, but that you can engage in meaningful technical discussions.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed key accounts in the past. Highlight your ability to build long-term relationships and drive customer satisfaction. Use specific metrics or outcomes to demonstrate your success in growing and retaining accounts.
✨Flexibility is Key
Since this role involves working with US-based clients, be prepared to discuss your availability and willingness to adapt your working hours. Show that you understand the importance of being flexible to meet client needs across different time zones.
✨Be Ready for Complex Conversations
Expect to engage in discussions that involve multiple stakeholders, including technical and executive decision-makers. Prepare to articulate how you would navigate these conversations and ensure all parties are aligned. This will demonstrate your capability in managing complex enterprise relationships.
