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For Companies At a Glance
- Tasks: Assist Malay-speaking clients with inquiries about forex trading and provide top-notch customer support.
- Company: Join a dynamic team at a leading forex trading company.
- Benefits: Starting salary of £26k, increasing to £27k after training, plus ongoing professional development.
- Why this job: Make a real difference by helping clients navigate trading platforms and resolve their issues.
- Qualifications: Fluent in Malay and English, with a finance-related degree preferred; fresh graduates welcome!
- Other info: Exciting opportunity for career growth in a diverse and inclusive workplace.
The predicted salary is between 26000 - 27000 £ per year.
The Skills You'll Need:
- Malay fluent
- KYC/AML
- Customer service
Your New Salary: £26k, will add to £27k after 5 weeks training
Office based
Start: ASAP
To be successful in this role our client has said it is essential that candidates:
- Have Malay to native level
- Have KYC/AML related experience
- Have finance related degree
What You'll be Doing:
- Respond to incoming inquiries via various channels (phone, email, live chat) from Malay-speaking clients promptly and professionally.
- Provide accurate and comprehensive information about forex trading platforms, products, services, and account-related queries.
- Assist clients with onboarding, including account registration, verification, and documentation requirements.
- Guide clients in navigating trading platforms, explaining basic trading concepts, and providing technical support as needed.
- Resolve client issues, concerns, and complaints in a timely and efficient manner, escalating complex cases to relevant departments when necessary.
- Collaborate with other teams, such as compliance and sales, to ensure seamless client experiences and compliance with regulatory requirements.
- Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system.
- Participate in ongoing training and professional development programs to enhance knowledge of forex trading, customer service skills, and company offerings.
The Skills You'll Need to Succeed:
- Fluency in Malay is essential. Proficiency in English is also required.
- Fresh graduates are welcome. Proven experience and knowledge of forex trading concepts are a plus.
- Excellent communication skills with the ability to explain complex information clearly and concisely.
- Exceptional problem-solving and analytical skills to address client issues effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent time management skills with the ability to multitask and prioritise tasks effectively.
- Tech-savvy with a good understanding of trading platforms and software applications.
- High level of professionalism, integrity, and empathy when dealing with clients.
New Job - Malay Speaking Customer Support Representative - PSW Accepted - wm employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Job - Malay Speaking Customer Support Representative - PSW Accepted - wm
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Malay and English communication skills. Since you'll be dealing with clients in both languages, being able to switch seamlessly will impress your interviewers and show you're ready for the role.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky client situations or complaints. This will help you demonstrate your problem-solving skills during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace New Job - Malay Speaking Customer Support Representative - PSW Accepted - wm
Some tips for your application 🫡
Show Off Your Malay Skills: Make sure to highlight your fluency in Malay right at the top of your CV. We want to see that you can communicate effectively with our clients, so don’t hold back on showcasing your language skills!
Tailor Your Experience: When you’re writing your application, focus on any KYC/AML experience you have. We love seeing how your background fits with what we need, so be specific about your relevant skills and experiences.
Keep It Professional: Even though we’re all about being friendly, your CV should still look sharp and professional. Use a clean format, and make sure there are no typos or errors – we want to see your attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV, and it helps us keep everything organised. Plus, we can’t wait to hear from you!
How to prepare for a job interview at First People Recruitment
✨Brush Up on Your Malay
Since fluency in Malay is essential for this role, make sure you practice speaking and writing in Malay before the interview. Try to engage in conversations or even role-play common customer service scenarios to boost your confidence.
✨Know Your KYC/AML Basics
Familiarise yourself with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Be prepared to discuss how these concepts apply to customer support in the finance sector, as this knowledge will show that you understand the industry's compliance requirements.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to explain your thought process and the steps you took to find a solution, as this will demonstrate your analytical skills and ability to handle client concerns effectively.
✨Familiarise Yourself with Forex Trading
Even if you're not an expert, having a basic understanding of forex trading concepts will give you an edge. Research common terms and processes related to forex trading so you can confidently assist clients with their inquiries during the interview.
