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- Tasks: Provide hands-on support for PCs and networks, ensuring smooth operations.
- Company: Join a global IT company dedicated to innovative technology solutions.
- Benefits: Enjoy a competitive salary, travel expenses, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhancing your tech skills while making a real impact.
- Qualifications: Proficiency in PC software, strong communication skills, and customer service experience required.
- Other info: Office-based role in London with a commitment to diversity and inclusion.
The predicted salary is between 20800 - 29000 £ per year.
Status: 1 year Fixed term contract
Hours: 9:00am - 17:00pm/ Monday to Friday. Office based 5 days a week
Salary: maximum £29,000 per annum + travel expense up to Zone 6
Location: London
A global IT company is looking for an IT Helpdesk Engineer.
Principal Accountabilities:- Hands on Desktop/Laptop PC Support Skill.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution.
- Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems.
- Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- 1st level troubleshooting with customers and assist them as their escalation point of contact.
- Maintain secure operations and keep the environment tidy.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contract work incl cover staff.
- Periodical status report to line manager.
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skill in English.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
- Strong time management/multi-tasking & organisational skills.
- Strong work ethic.
- Reliable timekeeping and attendance.
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
- Attend customer meetings for projects or maintenance contract work.
- Maintain relevant customer maintenance documentation on file server.
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
New Job - IT Helpdesk Engineer - London employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Job - IT Helpdesk Engineer - London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft WIN 10/11 and cloud services like AWS and Azure. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of examples where you've successfully resolved technical issues for clients. This will help you illustrate your problem-solving abilities and your commitment to excellent service.
✨Tip Number 3
Research the company’s culture and values, especially their commitment to diversity and inclusion. Be ready to discuss how your personal values align with theirs, as this can set you apart from other candidates.
✨Tip Number 4
Practice articulating your time management and organisational skills, as these are key competencies for the role. Think of specific instances where you successfully managed multiple tasks or projects simultaneously, and be prepared to share these examples.
We think you need these skills to ace New Job - IT Helpdesk Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the IT Helpdesk Engineer role. Focus on your proficiency with Microsoft WIN 10/11, Microsoft 365, and any other technologies mentioned.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key competencies required for the position. Mention your customer service experience and how you can contribute to the company's goals.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and clearly articulates your thoughts. Use professional language and structure.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your troubleshooting skills and ability to handle customer inquiries effectively.
How to prepare for a job interview at First People Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in key software and tools mentioned in the job description, such as Microsoft WIN 10/11, Microsoft 365, and cloud services like AWS and Azure. Bring examples of how you've used these technologies in past roles.
✨Demonstrate Customer Service Experience
Since this role involves a lot of customer interaction, be ready to share specific instances where you provided excellent customer service. Highlight your problem-solving skills and how you handled challenging situations with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting abilities and decision-making skills. Think of scenarios where you had to diagnose and resolve technical issues, and be ready to explain your thought process during those situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company's IT infrastructure or team dynamics. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
