At a Glance
- Tasks: Manage mortgage operations and assist customers with their mortgage queries.
- Company: Dynamic financial services firm in London with a focus on inclusivity.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with a supportive culture and career advancement opportunities.
- Why this job: Join a team that values diversity and make a real impact in the mortgage industry.
- Qualifications: Degree in Business, Finance or Accounting; fluent in Mandarin and English.
The predicted salary is between 30000 - 40000 £ per year.
Mandarin speaking Assistant Mortgage Administration
Location: London – Hybrid, 4 days in office per week.
Employment type: Permanent (Perm).
Start date: ASAP.
Working Hours: 35 hours per week.
Salary: Depending on experience.
Responsibilities
- Monitor and follow up with customers for overdue mortgage payments, ground rent and management fees while recording the correct status of loans.
- Monitor the daily retail mortgage payment report and process interest adjustments when required.
- Process drawdown, collateral, and repayment information in the relevant system for retail mortgage business.
- Reconcile overdue interest and make adjustments for retail mortgage.
- Review legal and loan documents and approvals before drawdown for retail mortgage.
- Send repayment notice to customers in a timely manner.
- Take and release title deeds and other securities and maintain safekeeping of security documents.
- Analyse facility limits and resolve issues with branches prior to drawdown.
- Ensure operations risks are minimised in relation to daily transactions.
- Investigate and respond to customer queries in relation to retail mortgage.
- Monitor repayment funds via GUPP and suspense account.
- Prepare an annual and interim mortgage statement.
- Prepare SWIFT in GUPP for the retail mortgage drawdown.
- Liaise with relevant external stakeholders as required.
Qualifications and Skills
- Degree educated in Business, Finance or Accounting.
- Proven track record in a similar business stream.
- Good experience of retail mortgage products and processing.
- Good knowledge of regulatory requirements for retail mortgage.
- Excellent numerical skills.
- Commercial awareness.
- Proficient in Microsoft Office, particularly in the use of MS Excel.
- Team player with the ability to work independently.
- Excellent English and Mandarin communication skills.
- Mandarin spoken and written at a native level.
- Relevant experience in mortgage products.
- Degree in Accounting or Finance.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin-Speaking Mortgage Operations Specialist employer: First People Recruitment
As a leading employer in the financial services sector, we offer a dynamic and inclusive work environment in London, where our Mandarin-Speaking Mortgage Operations Specialists can thrive. With a strong commitment to employee growth, we provide ongoing training and development opportunities, alongside a supportive culture that values diversity and collaboration. Enjoy the benefits of a hybrid working model, competitive salary, and the chance to make a meaningful impact in the mortgage industry while working with a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin-Speaking Mortgage Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to mortgage operations. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Show off your skills! If you have experience with MS Excel or any other relevant software, be ready to demonstrate your proficiency during interviews. Bring examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Mandarin-Speaking Mortgage Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Mandarin-Speaking Mortgage Operations Specialist. Highlight your experience with retail mortgage products and any relevant qualifications, like your degree in Business or Finance.
Show Off Your Language Skills:Since this role requires excellent Mandarin communication skills, don’t forget to showcase your proficiency. Mention any specific experiences where you used your language skills in a professional setting.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Address how your skills and experiences align with the responsibilities listed in the job description, and make sure to express your enthusiasm for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at First People Recruitment
✨Brush Up on Your Mortgage Knowledge
Make sure you’re well-versed in retail mortgage products and the regulatory requirements. Familiarise yourself with common terms and processes, as this will help you answer technical questions confidently.
✨Show Off Your Mandarin Skills
Since this role requires native-level Mandarin, practice speaking and writing in Mandarin before the interview. Be prepared to demonstrate your language skills during the interview, as it’s a key part of the job.
✨Prepare for Customer Scenarios
Think about potential customer queries you might encounter in this role. Prepare examples of how you would handle overdue payments or respond to customer concerns, showcasing your problem-solving skills and customer service experience.
✨Get Comfortable with Excel
As proficiency in MS Excel is crucial, brush up on your skills. Be ready to discuss how you've used Excel in previous roles, especially for tasks like reconciling accounts or preparing reports.
