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- Tasks: Assist Malay-speaking clients with inquiries about forex trading and provide top-notch customer support.
- Company: Join a dynamic team at a leading forex trading company.
- Benefits: Starting salary of £26k, increasing to £27k after training, plus ongoing professional development.
- Why this job: Make a real difference by helping clients navigate trading platforms and resolve their issues.
- Qualifications: Fluent in Malay and English, with a finance-related degree preferred.
- Other info: Fresh graduates are welcome; enjoy a supportive and inclusive workplace culture.
The predicted salary is between 26000 - 27000 £ per year.
The Skills You'll Need:
- Fluent in Malay
- KYC/AML experience
- Customer service skills
Your New Salary: £26k, will increase to £27k after 5 weeks training
Office based
Start: ASAP
To be successful in this role, candidates must:
- Have Malay to native level
- Have KYC/AML related experience
- Have a finance-related degree
What You'll be Doing:
- Respond to incoming inquiries via various channels (phone, email, live chat) from Malay-speaking clients promptly and professionally.
- Provide accurate and comprehensive information about forex trading platforms, products, services, and account-related queries.
- Assist clients with onboarding, including account registration, verification, and documentation requirements.
- Guide clients in navigating trading platforms, explaining basic trading concepts, and providing technical support as needed.
- Resolve client issues, concerns, and complaints in a timely and efficient manner, escalating complex cases to relevant departments when necessary.
- Collaborate with other teams, such as compliance and sales, to ensure seamless client experiences and compliance with regulatory requirements.
- Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system.
- Participate in ongoing training and professional development programs to enhance knowledge of forex trading, customer service skills, and company offerings.
The Skills You'll Need to Succeed:
- Fluency in Malay is essential. Proficiency in English is also required.
- Fresh graduates are welcome. Proven experience and knowledge of forex trading concepts are a plus.
- Excellent communication skills with the ability to explain complex information clearly and concisely.
- Exceptional problem-solving and analytical skills to address client issues effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent time management skills with the ability to multitask and prioritise tasks effectively.
- Tech-savvy with a good understanding of trading platforms and software applications.
- High level of professionalism, integrity, and empathy when dealing with clients.
Please send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive, we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
New Job - Malay Speaking Customer Support Representative - PSW Accepted - wm in London employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Job - Malay Speaking Customer Support Representative - PSW Accepted - wm in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Malay and English communication skills. Since you'll be dealing with clients in both languages, being able to switch seamlessly will impress your interviewers and show you're ready for the role.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky client situations or complaints. This will help you demonstrate your problem-solving skills during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace New Job - Malay Speaking Customer Support Representative - PSW Accepted - wm in London
Some tips for your application 🫡
Show Off Your Malay Skills: Make sure to highlight your fluency in Malay right at the top of your CV. We want to see that you can communicate effectively with our clients, so don’t hold back on showcasing your language skills!
Tailor Your Experience: When you’re writing your application, focus on any KYC/AML experience you have. We love seeing how your background fits with what we need, so be specific about your relevant skills and experiences.
Keep It Professional: Even though we’re all about being friendly, your CV should still look sharp and professional. Use a clean format, and make sure there are no typos or errors – we want to see your attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV, and it helps us keep everything organised. Plus, we can’t wait to hear from you!
How to prepare for a job interview at First People Recruitment
✨Brush Up on Your Malay
Since fluency in Malay is essential for this role, make sure you practice speaking and writing in Malay before the interview. Try to engage in conversations or even role-play customer service scenarios to boost your confidence.
✨Know Your KYC/AML Basics
Familiarise yourself with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Be prepared to discuss how these concepts apply to customer support in the finance sector, as this knowledge will show your understanding of the industry.
✨Demonstrate Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to explain your thought process and the steps you took to ensure client satisfaction, as this will highlight your analytical skills.
✨Show Enthusiasm for Forex Trading
Even if you're a fresh graduate, showing a genuine interest in forex trading can set you apart. Research basic trading concepts and be prepared to discuss them during the interview, demonstrating your eagerness to learn and grow in the role.
