At a Glance
- Tasks: Manage mortgage operations and assist customers with their mortgage queries.
- Company: Dynamic financial services firm in London with a focus on inclusivity.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Embrace a supportive culture that values diversity and teamwork.
- Why this job: Join a diverse team and make a real difference in customers' financial journeys.
- Qualifications: Degree in Business, Finance or Accounting; fluent in Mandarin and English.
The predicted salary is between 35000 - 45000 £ per year.
Location: London – Hybrid, 4 days in office per week.
Employment type: Permanent (Perm). Start date: ASAP. Working Hours: 35 hours per week. Salary: Depending on experience.
Responsibilities
- Monitor and follow up with customers for overdue mortgage payments, ground rent and management fees while recording the correct status of loans.
- Monitor the daily retail mortgage payment report and process interest adjustments when required.
- Process drawdown, collateral, and repayment information in the relevant system for retail mortgage business.
- Reconcile overdue interest and make adjustments for retail mortgage.
- Review legal and loan documents and approvals before drawdown for retail mortgage.
- Send repayment notice to customers in a timely manner.
- Take and release title deeds and other securities and maintain safekeeping of security documents.
- Analyse facility limits and resolve issues with branches prior to drawdown.
- Ensure operations risks are minimised in relation to daily transactions.
- Investigate and respond to customer queries in relation to retail mortgage.
- Monitor repayment funds via GUPP and suspense account.
- Prepare an annual and interim mortgage statement.
- Prepare SWIFT in GUPP for the retail mortgage drawdown.
- Liaise with relevant external stakeholders as required.
Qualifications and Skills
- Degree educated in Business, Finance or Accounting.
- Proven track record in a similar business stream.
- Good experience of retail mortgage products and processing.
- Good knowledge of regulatory requirements for retail mortgage.
- Excellent numerical skills.
- Commercial awareness.
- Proficient in Microsoft Office, particularly in the use of MS Excel.
- Team player with the ability to work independently.
- Excellent English and Mandarin communication skills.
- Mandarin spoken and written at a native level.
- Relevant experience in mortgage products.
- Degree in Accounting or Finance.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin-Speaking Mortgage Operations Specialist in London employer: First People Recruitment
As a leading employer in the financial services sector, we offer a dynamic and inclusive work environment in London, where our Mandarin-Speaking Mortgage Operations Specialists can thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a supportive culture that values diversity and collaboration. Our hybrid working model allows for flexibility while ensuring that our team remains engaged and connected, making us an excellent choice for those seeking meaningful and rewarding careers in mortgage operations.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin-Speaking Mortgage Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of retail mortgage products and regulatory requirements. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience with MS Excel, consider creating a portfolio that highlights your analytical abilities. This could be a game-changer during interviews, especially when discussing your numerical skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Mandarin-Speaking Mortgage Operations Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Mandarin-Speaking Mortgage Operations Specialist. Highlight your experience with retail mortgage products and any relevant qualifications, like your degree in Business or Finance.
Show Off Your Skills:Don’t forget to showcase your excellent numerical skills and proficiency in Microsoft Office, especially Excel. We want to see how you can use these skills in the mortgage operations space!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your experience in mortgage processing and your ability to communicate effectively in both English and Mandarin.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at First People Recruitment
✨Know Your Numbers
As a Mortgage Operations Specialist, you'll need to demonstrate your excellent numerical skills. Brush up on key financial concepts and be ready to discuss how you've used these skills in previous roles. Practising some mortgage-related calculations can also give you an edge.
✨Master the Mortgage Products
Make sure you have a solid understanding of retail mortgage products and their regulatory requirements. Be prepared to talk about your experience with these products and how you’ve navigated any challenges in the past. This will show that you’re not just familiar but truly knowledgeable.
✨Showcase Your Communication Skills
Since this role requires excellent communication in both English and Mandarin, think of examples where you've effectively communicated complex information to customers or stakeholders. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle customer queries. Think of specific situations from your past work where you resolved issues or improved processes, and be ready to share these stories in detail.
