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For Companies At a Glance
- Tasks: Manage customer claims, maintain data accuracy, and communicate effectively with teams.
- Company: Join a diverse team in a supportive workplace focused on inclusivity.
- Benefits: Competitive salary up to £30k, office-based role with professional growth opportunities.
- Why this job: Use your Mandarin skills to make a real difference in customer service.
- Qualifications: Fluent in Mandarin and English, with experience in customer service and Excel.
- Other info: Dynamic environment with a focus on collaboration and career development.
The predicted salary is between 24000 - 36000 £ per year.
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Your New Salary: Up to £30k, depending on experience
Office based (Reading)
Perm
Working hours: 9:00am-5:30pm
Start: ASAP
To be successful in this role our client has said it is essential that candidates:
- speak and read fluent Mandarin and English
- have accounting and customer service related working experience
- are familiar with Excel
If that means this job isn't a match for you please view our other vacancies for one that may be a better fit.
What You'll be Doing:
- Organize, archive, and maintain files for easy and timely access.
- Perform data entry and database management, focusing on accuracy and completeness.
- Handle internal and external communications, ensuring timely information flow.
- Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
- Review customer claims and collect required documentation for managerial evaluation.
- Communicate with the sales team and customers to resolve claim-related issues.
- Issue credit notes through the internal system.
The Skills You'll Need to Succeed:
- Ability to work cross-culturally and adapt to diverse work practices.
- Understanding of the business-to-business environment.
- Strong collaboration skills to coordinate with partners and departments.
- Proven ability to manage tight deadlines across multiple projects.
- Proficient in Microsoft Office, especially Excel (familiarity with advanced functions preferred).
- Fluent in English with strong written and verbal communication skills.
- Excellent attention to detail, self-motivation, and problem-solving abilities.
- Ability to work independently and as part of a team.
- Prior experience in a similar role is preferred.
- Bachelor's degree in any discipline.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Mandarin speaking Job-Mandarin speaking Customer Claim Specialist-wm in London employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mandarin speaking Job-Mandarin speaking Customer Claim Specialist-wm in London
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who speak Mandarin. Use platforms like WeChat to follow relevant groups and stay updated on job openings and tips.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident. Focus on showcasing your customer service experience and how you handle claims, as that’s key for this role.
✨Tip Number 3
Don’t forget to highlight your Excel skills! Be ready to discuss how you’ve used it in past roles, especially if you’re familiar with advanced functions. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive listings that you won’t find elsewhere. Don’t miss out!
We think you need these skills to ace Mandarin speaking Job-Mandarin speaking Customer Claim Specialist-wm in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Mandarin and English skills, as well as any relevant customer service or accounting experience. We want to see how you fit the role, so don’t be shy about showcasing your strengths!
Show Off Your Excel Skills: Since familiarity with Excel is a must, include any specific functions or projects you've worked on that demonstrate your proficiency. We love seeing candidates who can handle data like a pro!
Keep It Professional: When writing your application, maintain a professional tone while still being yourself. We appreciate authenticity, but remember this is a job application, so keep it polished!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to track your application and get back to you if you’re a good fit!
How to prepare for a job interview at First People Recruitment
✨Brush Up on Your Mandarin and English
Since this role requires fluent Mandarin and English, make sure to practice both languages before the interview. Try to engage in conversations or even do mock interviews with a friend to boost your confidence.
✨Show Off Your Excel Skills
Familiarity with Excel is key for this position. Prepare to discuss your experience with Excel, especially any advanced functions you’ve used. You might even want to bring examples of how you've used Excel in past roles to demonstrate your proficiency.
✨Understand the Customer Claims Process
Research the customer claims process and be ready to discuss how you would handle various scenarios. This shows that you’re proactive and understand the core responsibilities of the role, which can set you apart from other candidates.
✨Demonstrate Your Problem-Solving Skills
Be prepared to share specific examples of how you've tackled challenges in previous jobs. Highlight your attention to detail and ability to work under tight deadlines, as these are crucial for managing customer claims effectively.
