At a Glance
- Tasks: Provide top-notch customer service and support business growth in a dynamic banking environment.
- Company: Join a leading bank committed to excellent service and community engagement.
- Benefits: Competitive salary, full-time hours, and opportunities for career advancement.
- Other info: Inclusive workplace culture that values diversity and teamwork.
- Why this job: Make a real difference in customers' lives while developing your skills in finance.
- Qualifications: Degree in Finance or related field and experience in customer service.
The predicted salary is between 25000 - 32000 £ per year.
Mandarin Speaking Junior Assistant Customer Service Banking
The Skills You'll Need:
- Mandarin to a native level
- Relevant experience in Retail Banking or Financial Services
Your New Salary: Depending on experience.
Office based | Perm | Start: ASAP | Working hours: 35 hours
About the role:
Carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, maintains a competitive edge and promotes the bank’s image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complying with the local regulatory requirements. As a Junior Assistant Customer Service – Mandarin Speaking, you will be supporting generating business by providing excellent customer service and delivering sales of products and services offered by the Bank. You will also be responsible for undertaking day‑to‑day operational tasks to assist the Branch in achieving its target and objectives. This is a full‑time permanent position.
Assistant Customer Service – What You’ll be Doing:
- Conduct sales interviews, identify customer needs and recommend tailored products and services to meet their requirements
- Provide excellent service to the customers
- Open both individual accounts and companies’ accounts
- Conduct and fulfil KYC compliance requirements
- Support the Review team to liaise with customers to obtain relevant information
- Ensure the smooth operation of Open Counter including telephone calls, incoming emails, incoming letters and banking halls shifts
- Ensure that all processes comply with regulatory requirements, internal controls and the Bank’s policies and procedures at all times
- Work on Sunday (opening) when necessary
Assistant Customer Service – The Skills You’ll Need to Succeed:
- Degree educated in Finance, Economics, Accounting, Business or other relevant subjects
- Experience in customer service roles
- Knowledge of Retail Banking products and processes is preferred
- Knowledge of compliance and regulatory requirements is preferred
- Good customer service skills
- Excellent English and Mandarin communication skills
- Attention to detail
- Highly organised
- Team player
- Proficient in MS Office (Word, Excel, PowerPoint)
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.
Banking Job - Mandarin Speaking Junior Assistant Customer Service - London - md employer: First People Recruitment
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Located in the vibrant city of London, our hybrid working model offers flexibility while providing opportunities for professional growth through engaging HR projects and change management initiatives across EMEA. Join us to be part of a team that champions diversity and supports your career development in a fast-paced, international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Job - Mandarin Speaking Junior Assistant Customer Service - London - md
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like First People Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Banking Job - Mandarin Speaking Junior Assistant Customer Service - London - md
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to First People Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on First People Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at First People Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with First People Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at First People Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former First People Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
