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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for clients in a dynamic environment.
- Company: Join a global IT company with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, travel expenses, and a supportive work culture.
- Why this job: Make a real difference by helping clients solve their tech challenges every day.
- Qualifications: Fluent in Japanese and English, with strong IT support skills and customer service experience.
- Other info: Great opportunity for career growth in a diverse and inclusive workplace.
The predicted salary is between 28000 - 42000 £ per year.
Global IT company is looking for an IT Helpdesk Engineer.
Principal Accountabilities
- Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, onsite visits, and chat tools.
- Manage cases using IT support ticket systems and ensure timely resolution.
- Liaise with vendors until case closure.
- Perform IT administration and implementation in Windows Server environments and MS365 portal.
- Configure IT elements for day-to-day service delivery.
- Prepare and kit PCs, mobile devices, and peripherals.
- Install software on PCs and mobile devices.
- Conduct proof-of-concept and acceptance testing.
- Develop and support workflow automation and applications using Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- Assist with pre‑sales and post‑sales activities related to helpdesk proposals.
- Plan and design enterprise IT environments.
- Manage project and service delivery schedules.
- Attend customer meetings and maintain strong relationships.
- Ensure secure operations and maintain a tidy environment.
- Document implementation and modifications.
- Prepare detailed reports for customers and management as required.
- Provide temporary or long‑term onsite support when necessary.
- Occasional international travel and early shift coverage or out‑of‑hours support may be required.
- Perform ad hoc tasks assigned by the line manager.
Knowledge, Skills, Experience and Key Competencies
- Proven customer service experience.
- Familiarity with PC hardware and mobile devices.
- Strong knowledge of Microsoft Active Directory and MS365 administration.
- Hands‑on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- MS PL‑400 certification preferred.
- Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software.
- Certifications in PC, server, network, and ITIL are advantageous.
- Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).
- Business‑level written and verbal communication skills in English and Japanese.
- Strong documentation skills (meeting minutes, work procedures, reports).
- Excellent time management, reliability, and customer‑focused mindset.
Japanese Speaking Job - IT Helpdesk Engineer - London employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese Speaking Job - IT Helpdesk Engineer - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who speak Japanese. They might know about openings that aren't advertised yet or can give you a heads-up on what the hiring managers are looking for.
✨Tip Number 2
Prepare for interviews by practising common IT helpdesk scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decisions.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We’re always on the lookout for talented individuals like you, and applying directly helps us keep track of your application more efficiently.
We think you need these skills to ace Japanese Speaking Job - IT Helpdesk Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background fits with the role of an IT Helpdesk Engineer, especially your customer service experience and technical skills.
Show Off Your Language Skills: Since this role requires Japanese language proficiency, don’t forget to mention your language skills prominently. We’re looking for candidates who can communicate effectively in both English and Japanese, so make it clear!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your communication skills right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First People Recruitment
✨Brush Up on Your Technical Skills
Make sure you're well-versed in the key technologies mentioned in the job description, like Microsoft Active Directory and the Microsoft Power Platform. Practise troubleshooting scenarios and be ready to discuss your hands-on experience with these tools during the interview.
✨Show Off Your Customer Service Experience
Since this role heavily involves customer interaction, prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your ability to communicate effectively in both English and Japanese, as this will be crucial for the position.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to maintaining a positive workplace environment and align with their mission during your interview.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask your interviewers about the team dynamics, project expectations, and growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
