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- Tasks: Provide front line IT support and troubleshoot technical issues for users.
- Company: Join a leading automation manufacturer shaping the future of technology.
- Benefits: Enjoy a competitive salary up to £30,000 and great perks with standard Monday to Friday hours.
- Why this job: Gain hands-on experience in a cutting-edge facility while enhancing your IT skills.
- Qualifications: Basic knowledge of Windows server environments and experience with Microsoft Office required.
- Other info: Perfect for self-motivated individuals who thrive on delivering excellent customer service.
The predicted salary is between 21600 - 36000 £ per year.
Does a 1st Line IT Support role working for a leading and state of the art automation manufacturer excite you? It certainly should! This is a rare opportunity to join a company who are making equipment for our future automation.
Based in Portsmouth and working standard hours across Monday through to Friday only, they are paying up to £30,000 plus great benefits. This role will give you great exposure to how IT within a state-of-the-art facility runs.
You will be working closely with the Senior Administrator and providing front line desktop IT support and other technical advice to business users. You will be involved with help desk monitoring and problem solving, assisting with the maintenance of IT equipment, maintaining PCs and printers, fixing hardware and software faults, setting up and configuring new computer equipment and demonstrating computer solutions.
What do you need?
- Basic knowledge of Windows server environments
- Good knowledge of Windows operating systems, specifically Windows 7 & Windows 10
- Experience with Microsoft Office 2010 or later
- Good practical experience of installing operating systems, troubleshooting software issues, and installing new PC hardware
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
- Excellent communication skills
IT 1st Line Support employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 1st Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server environments and Microsoft Office. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills by setting up a home lab where you can troubleshoot common IT issues. This practical experience will not only boost your confidence but also provide you with real-life examples to share during your interview.
✨Tip Number 3
Brush up on your customer service skills, as this role requires excellent communication with business users. Consider role-playing scenarios with friends or family to practice how you would handle various support requests and maintain a positive attitude.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows operating systems and Microsoft Office. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your basic knowledge of server environments and your practical experience with hardware and software issues. Show how your skills align with the job requirements.
Highlight Technical Skills: In your application, clearly list your technical skills related to the role, such as familiarity with Windows 7 & 10, help desk monitoring, and problem-solving abilities. This will help the employer see your fit for the position at a glance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at First People Recruitment
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Windows operating systems, especially Windows 7 and 10. Be prepared to discuss your experience with troubleshooting software issues and installing new hardware, as this will demonstrate your practical skills relevant to the role.
✨Highlight Customer Service Skills
Since this role involves providing front line support, it's crucial to showcase your customer service abilities. Share examples of how you've successfully resolved user issues in the past and how you ensure a positive experience for those you assist.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific technical problems you’ve encountered and how you resolved them. Practising common IT support scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT infrastructure and the tools they use. This shows your genuine interest in the role and helps you understand how you can contribute to their team effectively.
