Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, process mortgage applications, and develop long-term relationships.
- Company: Join People First, a recruitment agency dedicated to diversity and inclusion.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic banking team while utilising your Mandarin skills in a vibrant city.
- Qualifications: Must be CeMAP qualified with native-level Mandarin and experience in mortgages or banking.
- Other info: This role is based in Glasgow; remote work is not available.
The predicted salary is between 28800 - 42000 £ per year.
The Skills You'll Need:
- Mandarin to native level
- Mortgage related experience
- CeMAP qualified is preferred
Your New Salary: Depending on experience.
Location: Glasgow Office Based
Perm Start: ASAP
Working hours: 35 hours
To be successful in this role our client has said it is essential that candidates:
- have Mandarin to native level
- have Mortgage related experience
- are happy to work in Glasgow
What You'll be Doing:
- Be responsible for customer inquiries
- Implement customer contact strategy
- Identify potential opportunities of sales and implement marketing strategies
- Develop long term relationships with customers
- Assist in on-going CDD review
- Conduct and maintain KYC compliance requirements
- Update and maintain accurate client/credit files
- Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements
- Provide excellent customer service
- Process new accounts and mortgage applications, closure of accounts, change of customers’ information
- Maintain customer relationship and cross-selling relevant products and services
- Promote the Bank’s products in the target local business and commercial markets
- Support with MI reporting and KPI tracking related work
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times
- Support with system testing and maintenance
- Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD)
The Skills You'll Need to Succeed:
- Degree educated in Finance, Economics or Accounting
- CeMAP Qualification is required
- Experience in Marketing or Banking is preferred
- Knowledge of Retail Banking Products and processes is preferred
- Commercial awareness
- Good problem solving skills
- Good analytical skills
- Attention to details
- Highly organised
- Proficient in MS Office (Word, Excel and PowerPoint)
- Team player
- Excellent English and Mandarin communication skills
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
Banking Job - Mandarin Speaking Senior Associate Mortgage - London - ww employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Job - Mandarin Speaking Senior Associate Mortgage - London - ww
✨Tip Number 1
Make sure to highlight your Mandarin language skills during networking events or conversations. Being able to communicate fluently in Mandarin is a key requirement for this role, so don’t hesitate to showcase your proficiency.
✨Tip Number 2
Familiarise yourself with the latest trends in the mortgage market and retail banking products. This knowledge will not only help you in interviews but also demonstrate your commitment to staying informed about the industry.
✨Tip Number 3
Engage with professionals in the banking sector on platforms like LinkedIn. Building connections can provide insights into the company culture and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to common scenarios in customer service and sales. Being able to articulate your problem-solving skills and customer relationship management will set you apart from other candidates.
We think you need these skills to ace Banking Job - Mandarin Speaking Senior Associate Mortgage - London - ww
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Mandarin language skills and any mortgage-related experience. Use specific examples to demonstrate your qualifications, such as your CeMAP certification and relevant roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the banking industry and your ability to communicate effectively in both Mandarin and English. Mention how your skills align with the job requirements and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise your analytical skills, attention to detail, and proficiency in MS Office. These are key attributes for the role, so provide examples of how you've used these skills in previous positions.
Follow Application Instructions: Ensure you submit your CV as a Word document as specified in the job description. Double-check that all required documents are included and that your application is complete before hitting 'submit' on our website.
How to prepare for a job interview at First People Recruitment
✨Showcase Your Language Skills
Since this role requires native-level Mandarin, be prepared to demonstrate your language proficiency during the interview. Practice common banking terms and phrases in Mandarin to ensure you can communicate effectively.
✨Highlight Relevant Experience
Make sure to discuss your previous mortgage-related experience in detail. Be ready to provide examples of how you've successfully handled customer inquiries or processed mortgage applications in the past.
✨Understand the Bank's Products
Familiarise yourself with the bank's products and services before the interview. This will allow you to speak knowledgeably about how you can promote these offerings and meet customer needs.
✨Demonstrate Analytical Skills
Prepare to showcase your problem-solving and analytical skills. You might be asked to solve a hypothetical scenario related to customer needs or compliance, so think through your approach to these challenges.
