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For Companies At a Glance
- Tasks: Engage with customers, process mortgage applications, and develop long-term relationships.
- Company: Join a dynamic bank focused on customer service and innovative financial solutions.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a diverse team making a real impact in the banking sector.
- Qualifications: Must be fluent in Mandarin, have mortgage experience, and ideally hold a CeMAP qualification.
- Other info: This role is based in Glasgow; remote work is not available.
The predicted salary is between 28800 - 42000 £ per year.
Mandarin Speaking Senior Associate Mortgage
Location: Glasgow
Office Based
Perm
Start: ASAP
Working hours: 35 hours
To be successful in this role our client has said it is essential that candidates:
- have Mandarin to native level
- have Mortgage related experience
- are happy to work in Glasgow
If that means this job isn\’t a match for you please view our other vacancies for one that may be a better fit.
What You\’ll be Doing
- Be responsible for customer inquiries
- Implement customer contact strategy
- Identify potential opportunities of sales and implement marketing strategies
- Develop long term relationships with customers
- Assist in on-going CDD review
- Conduct and maintain KYC compliance requirements
- Update and maintain accurate client/credit files
- Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements
- Provide excellent customer service
- Process new accounts and mortgage applications, closure of accounts, change of customers\’ information
- Maintain customer relationship and cross‑selling relevant products and services
- Promote the Bank\’s products in the target local business and commercial markets
- Support with MI reporting and KPI tracking related work
- Ensure all activities meet the Bank\’s internal policies, procedures, and other regulatory and mandatory requirements at all times
- Support with system testing and maintenance
- Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD)
The Skills You\’ll Need to Succeed
- Degree educated in Finance, Economics or Accounting
- CeMAP Qualification is required
- Experience in Marketing or Banking is preferred
- Knowledge of Retail Banking Products and processes is preferred
- Commercial awareness
- Good problem solving skills
- Good analytical skills
- Attention to details
- Highly organised
- Proficient in MS Office (Word, Excel and PowerPoint)
- Team player
- Excellent English and Mandarin communication skills
Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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Banking Job - Mandarin Speaking Senior Associate Mortgage - London - ww employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Job - Mandarin Speaking Senior Associate Mortgage - London - ww
✨Tip Number 1
Make sure to highlight your Mandarin language skills during networking events or informal meet-ups. Engaging with professionals in the banking sector who also speak Mandarin can help you build connections that may lead to job opportunities.
✨Tip Number 2
Join relevant online forums or groups focused on banking and finance, especially those that cater to Mandarin speakers. This can provide insights into the industry and potential job openings that may not be advertised widely.
✨Tip Number 3
Attend industry-specific workshops or seminars in London that focus on mortgage products and services. This will not only enhance your knowledge but also allow you to meet key players in the field who might be looking for candidates like you.
✨Tip Number 4
Utilise social media platforms, particularly LinkedIn, to connect with professionals in the banking sector. Follow companies that interest you and engage with their content to increase your visibility and show your enthusiasm for the industry.
We think you need these skills to ace Banking Job - Mandarin Speaking Senior Associate Mortgage - London - ww
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Mandarin language skills and any mortgage-related experience. Emphasise your CeMAP qualification if you have it, as this is preferred for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the banking sector and your ability to develop long-term customer relationships. Mention specific examples of how you've successfully handled customer inquiries or sales opportunities in the past.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, attention to detail, and proficiency in MS Office. These are essential for the role and should be evident in your written application.
Follow Application Instructions: Ensure you send your CV as a Word document as specified in the job description. Double-check that you meet all eligibility requirements to work in the UK and include any necessary supporting documentation.
How to prepare for a job interview at First People Recruitment
✨Showcase Your Language Skills
Since this role requires native-level Mandarin, be prepared to demonstrate your language proficiency during the interview. Practice common banking terms and phrases in Mandarin to ensure you can communicate effectively.
✨Highlight Relevant Experience
Make sure to discuss your previous mortgage-related experience in detail. Be ready to provide examples of how you've successfully handled customer inquiries or processed mortgage applications in the past.
✨Understand the Bank's Products
Familiarise yourself with the bank's retail banking products and services. Being able to discuss these intelligently will show your commercial awareness and help you stand out as a candidate.
✨Prepare for Structured Sales Interviews
Since you'll be conducting structured sales interviews, practice how to identify customer needs and suggest suitable products. Role-playing with a friend can help you refine your approach and boost your confidence.
