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For Companies At a Glance
- Tasks: Assist customers with banking services and handle cash transactions accurately.
- Company: Join a diverse team at a leading bank in London focused on customer satisfaction.
- Benefits: Earn up to £34k plus bonuses, with potential for permanent placement.
- Why this job: Great opportunity to enhance your customer service skills in a dynamic banking environment.
- Qualifications: Fluent in Cantonese and English; customer service experience in banking preferred.
- Other info: 12-month temporary role with a chance to extend based on performance.
The predicted salary is between 20400 - 40800 £ per year.
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Your New Job Title: Cantonese speaking Assistant Customer Service Officer (Banking) , London
The Skills You\’ll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller
Your New Salary: up to £35k depending on experience + bonus
Job Status: Permanent
To be successful in this role our client has said it is essential that candidates:
- speak and write fluent Cantonese
- have customer service experience in Banking
If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.
Summary:
- To provide all cashier services and handle cash accurately.
- To provide existing and potential customers the best experience at the Bank.
- To provide quality customer services in accordance with the Bank’s policy and procedures.
- To recognise customers’ needs and develop new business for the Bank to achieve sales target.
- To support all designated areas within the branch operations where service or assistance is required.
What You\’ll be Doing:
Process
- To accurately complete or input data and made amendment on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
People
- To ask for help and support where necessary.
- To maintain good team work and work relationship with colleagues and other departments.
Customer
- To have full understanding of the products and services before selling it to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
The Skills You\’ll Need to Succeed:
- Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Click for more jobs from People First Multilingual in London, your Language recruitment specialists.
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Banking Job-Cantonese speaking Assistant Customer Service Officer (Banking)-London-rj employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Job-Cantonese speaking Assistant Customer Service Officer (Banking)-London-rj
✨Tip Number 1
Make sure to highlight your customer service experience in banking during the interview. Prepare specific examples of how you've handled customer queries or complaints effectively, as this will demonstrate your ability to provide quality service.
✨Tip Number 2
Familiarize yourself with common banking products and services, especially those relevant to the role. Being able to discuss these confidently will show your understanding of the industry and your readiness to assist customers.
✨Tip Number 3
Practice your Cantonese and English communication skills, focusing on clarity and professionalism. Since you'll be interacting with customers, being articulate in both languages is crucial for success in this role.
✨Tip Number 4
Research the bank's policies and procedures, especially regarding compliance and risk management. Showing that you understand the importance of these areas will set you apart as a candidate who takes their responsibilities seriously.
We think you need these skills to ace Banking Job-Cantonese speaking Assistant Customer Service Officer (Banking)-London-rj
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Cantonese and English in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in customer service roles.
Showcase Customer Service Experience: Detail your previous customer service experience in banking or related fields. Use specific examples to demonstrate how you handled customer queries, resolved complaints, and contributed to a positive customer experience.
Tailor Your CV: Customize your CV to align with the job description. Highlight skills and experiences that match the requirements, such as cash handling, knowledge of bank products, and compliance with regulations.
Follow Application Instructions: Submit your application as a Word document, as specified in the job description. Ensure all required documents are included and double-check for any errors before sending.
How to prepare for a job interview at First People Recruitment
✨Showcase Your Language Skills
Make sure to demonstrate your fluency in Cantonese and English during the interview. Practice common customer service scenarios in both languages to show your ability to communicate effectively with clients.
✨Highlight Relevant Experience
Discuss your previous customer service experience in banking, especially if you have worked as a Bank Teller. Be prepared to share specific examples of how you handled customer inquiries and resolved issues.
✨Understand Banking Products
Familiarize yourself with the bank's products and services before the interview. Being able to explain these offerings clearly will demonstrate your readiness to assist customers and meet their needs.
✨Emphasize Teamwork
Since teamwork is crucial in this role, be ready to discuss how you have collaborated with colleagues in past positions. Share examples that highlight your ability to work well within a team environment.
