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- Tasks: Provide top-notch customer service and handle cash transactions accurately.
- Company: Join a leading bank in Birmingham, serving Cantonese-speaking customers.
- Benefits: Earn up to £34k plus bonuses with potential for permanent placement.
- Why this job: Great opportunity to enhance your banking skills while helping customers thrive.
- Qualifications: Fluent in Cantonese and English; customer service experience in banking preferred.
- Other info: 12-month temporary role with a chance to extend based on performance.
The predicted salary is between 20400 - 40800 £ per year.
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Your New Job Title: Cantonese speaking Banking Assistant Customer Service Officer, Birmingham Branch (12 Months Temps)
The Skills You’ll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller.
Your New Salary: up to £34k depending on experience + bonus.
Location: Birmingham
Job Status: 12 months temps, with possibility to extend or go permanent depending on business needs and performance.
Working Pattern: Fully on site.
To be successful in this role our client has said it is essential that candidates:
- Speak and write fluent Cantonese.
- Are happy to accept a 12 months temporary role.
- Have customer service experience in Banking.
Assistant Customer Service Officer – Summary:
- To provide all cashier services and handle cash accurately.
- To provide existing and potential customers the best experience at the Bank.
- To provide quality customer services in accordance with the Bank’s policy and procedures.
- To recognise customers’ needs and develop new business for the Bank to achieve sales target.
- To support all designated areas within the branch operations where service or assistance is required.
Assistant Customer Service Officer – What You’ll be Doing:
Process
- To accurately complete or input data and make amendments on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
People
- To ask for help and support where necessary.
- To maintain good teamwork and work relationships with colleagues and other departments.
Customer
- To have full understanding of the products and services before selling them to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers are made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
Assistant Customer Service Officer – The Skills You’ll Need to Succeed:
- Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
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Banking Job-Cantonese speaking Assistant Customer Service Officer, Banking - Birmingham -rj employer: First People Recruitment
Contact Detail:
First People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Job-Cantonese speaking Assistant Customer Service Officer, Banking - Birmingham -rj
✨Tip Number 1
Make sure to highlight your customer service experience in banking during the interview. Share specific examples of how you've handled customer queries or complaints effectively, as this will demonstrate your ability to provide quality service.
✨Tip Number 2
Since fluency in Cantonese is essential, practice speaking and writing in Cantonese before the interview. You might even want to role-play common customer service scenarios to build your confidence.
✨Tip Number 3
Familiarize yourself with the bank's products and services. Being able to explain these clearly to customers will show that you are proactive and knowledgeable, which is crucial for this role.
✨Tip Number 4
Demonstrate your teamwork skills during the interview. Share experiences where you collaborated with colleagues to achieve a common goal, as this will align with the bank's emphasis on maintaining good working relationships.
We think you need these skills to ace Banking Job-Cantonese speaking Assistant Customer Service Officer, Banking - Birmingham -rj
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Cantonese and English in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in customer service roles.
Showcase Customer Service Experience: Detail your previous customer service experience in banking or similar fields. Use specific examples to demonstrate how you provided excellent service and resolved customer issues.
Understand the Role: Familiarize yourself with the responsibilities of an Assistant Customer Service Officer. Tailor your application to reflect how your skills and experiences align with the job description, particularly in handling transactions and customer interactions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your willingness to accept a temporary position and your commitment to providing quality service.
How to prepare for a job interview at First People Recruitment
✨Showcase Your Language Skills
Since fluency in Cantonese and English is essential for this role, be prepared to demonstrate your language skills during the interview. Practice common banking phrases and customer service scenarios in both languages to show your proficiency.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience in banking, especially if you have worked as a Bank Teller. Share specific examples of how you handled customer inquiries and resolved issues to illustrate your capability.
✨Understand Banking Products
Familiarize yourself with the bank's products and services before the interview. Be ready to explain these offerings clearly, as you'll need to help customers understand them. This knowledge will demonstrate your preparedness and commitment to providing excellent service.
✨Emphasize Teamwork and Compliance
The role requires good teamwork and adherence to compliance standards. Prepare to discuss how you've successfully collaborated with colleagues in the past and how you ensure compliance in your work. This will show that you can contribute positively to the branch's operations.
