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For Companies At a Glance
- Tasks: Engage with clients, schedule appointments, and maintain strong relationships for exceptional service.
- Company: Join one of the UK's most trusted financial services firms with a people-first culture.
- Benefits: Competitive salary, performance incentives, professional development, and comprehensive benefits.
- Why this job: Be part of a fast-growing company with a stellar reputation and warm leads.
- Qualifications: Experience in customer care, strong communication skills, and a proactive attitude.
- Other info: Dynamic environment with clear career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are a dynamic financial services firm dedicated to providing exceptional customer service and tailored mortgage & protection solutions. Here’s what makes us stand out on day one:
- Our focus on customer service is proven by 30,000 Trust Pilot 5* Reviews
- Career progression into senior, specialist and adviser self-employed & franchise roles
- A people-first, customer-focused culture
- Warm, high-quality leads (thanks to our Trustpilot reputation)
- Fast-growing UK-wide business
The Role You will:
- Conduct outbound calls to new and existing clients to schedule appointments with Advisers for mortgage and/or protection reviews
- Maintain and update client records with accurate and detailed information
- Manage warm leads generated by our strong brand
- Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction
- Coordinate with Advisers to manage their schedules and ensure timely appointments
What You’ll Receive: A Brand & Culture That Helps You Succeed
- One of the UK’s most trusted (Trustpilot reviews)
- Customer-centric advice model — no hard sales
- Supportive, people-first environment
Earning Potential & Growth
- Competitive salary and performance-based incentives
- Opportunities for professional development and career growth
- Supportive and collaborative work environment
- Comprehensive benefits package
What You’ll Need:
- Proven experience in a customer care or similar role, preferably within the financial services industry.
- Tenacious and can-do approach
- A proactive and client-focused approach
- Strong communication and relationship-building skills
- Ability to handle multiple tasks and prioritize effectively
Apply Today If you want better leads, better support, better earnings potential and a better culture — we’d love to hear from you.
Customer Care Manager in Bath employer: First Mortgage
Contact Detail:
First Mortgage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry and let them know you're on the hunt for a Customer Care Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly articulate why you're the perfect fit for their customer-focused culture. Highlight your experience and how it aligns with their values.
✨Tip Number 3
Stay organised! Keep track of the companies you’ve applied to and follow up if you haven’t heard back. A polite nudge can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest roles listed, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Care Manager in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Care Manager role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer care and how you can contribute to our people-first culture. Keep it engaging and personal!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at First Mortgage
✨Know Your Customer Care Stuff
Make sure you brush up on your customer care knowledge, especially in the financial services sector. Understand the key principles of exceptional service and be ready to share examples from your past experiences that highlight your skills in building relationships and ensuring client satisfaction.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients and Advisers, practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions by rehearsing your answers out loud, focusing on how you can effectively communicate and manage client expectations.
✨Demonstrate Your Proactive Approach
Be ready to discuss how you've taken initiative in previous roles. Think of specific instances where you went above and beyond for a client or improved a process. This will show that you have the tenacious and can-do attitude they’re looking for.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture and the team you'll be working with. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you. Questions about career progression and support for professional development can also demonstrate your ambition.
