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- Tasks: Coordinate service engineers and manage customer queries for efficient operations.
- Company: Join a dynamic team at a leading military recruitment firm.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a fast-paced setting.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong communication skills and PC literacy required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Melksham
Salary: £28,000 - £30,000
Overview: First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients. To provide a point of contact for customers and Engineers. To coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down non-chargeable internal jobs to the correct cost centre.
Duties and Responsibilities:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
- Log and provide key information to enable accurate and meaningful KPIs to be produced.
- Customer liaison/Queries/Quotations/Estimates Engineer contact/Communication/Support.
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Produce estimates for chargeable work using generic template.
- Cover during absence/holidays for colleagues.
- General Admin duties, including filing, emails diverted, letters etc.
- Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
- Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner to minimise downtime.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
- Ensure all SLAs are achieved.
- To ensure all completed chargeable jobs are invoiced daily and that all completed engineers ‘work in progress' is closed down and cleared off the system daily.
- To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.
Skills and Qualifications:
- PC Literate
- Good telephone manner
- Strong interpersonal, organisation, motivational and communication skills.
Service Controller in Swindon employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Swindon
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Service Controller, you'll need to liaise with customers and engineers daily. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Controller in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight relevant experience and skills that match the job description, like your organisational and communication skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific duties from the job description and how your past experiences align with them. Let us know what excites you about working with us!
Show Off Your Skills: Don’t forget to showcase your PC literacy and strong telephone manner in your application. These are key skills for the Service Controller position, so give us examples of how you've used them effectively in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at First Military Recruitment
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Service Controller. Familiarise yourself with tasks like coordinating engineers, handling customer queries, and managing job sheets. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and engineers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your strong interpersonal skills.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like managing engineer workloads or dealing with customer complaints. Think of real-life examples where you've successfully navigated similar challenges, as this will showcase your problem-solving abilities.
✨Demonstrate Your Organisational Skills
The role requires excellent organisation and multitasking. Prepare to discuss how you prioritise tasks and manage your time effectively. You could even bring a simple example of a system or method you use to stay organised, which will impress the interviewers.