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- Tasks: Coordinate service engineers and manage customer inquiries daily.
- Company: First Military Recruitment connects talent with top employers in the military sector.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a supportive team that values efficiency and customer satisfaction.
- Qualifications: PC literacy and strong communication skills are essential.
- Other info: Ideal for those looking to kickstart their career in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
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First Military Recruitment are currently seeking a Service Coordinator and behalf of one our clients.
To provide a point of contact for customers and Engineers. To Coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down none chargeable internal jobs to the correct cost centre.
Duties and Responsibilities:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.
- Log and provide key information to enable accurate and meaningful KPI’s to be produced.
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Produce estimates for chargeable work using generic template.
- Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
- Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner to minimise downtime.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
- Ensure all SLA’s are achieved.
- To ensure all completed chargeable jobs are invoiced daily and that all completed engineers ‘work in progress’ is closed down and cleared off the system daily.
- To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability
Skills and Qualifications:
- PC Literate
- Good telephone manner
- Strong interpersonal, organisation, motivational and communication skills.
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Service Coordinator employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Coordinator. Understanding the daily tasks, such as coordinating engineers and managing customer communications, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your organisational skills. Since the role involves planning workloads and ensuring maximum efficiency, be prepared to discuss how you've successfully managed similar tasks in previous roles.
✨Tip Number 3
Highlight your communication skills. As a Service Coordinator, you'll need to liaise with various stakeholders, so think of examples where you've effectively communicated with customers or team members to resolve issues.
✨Tip Number 4
Research the company and its services. Knowing about their operations and how they handle service coordination can give you an edge in interviews, showing your genuine interest in the role and the company.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the duties of a Service Coordinator. Emphasise your organisational skills, communication abilities, and any previous experience in coordinating services or managing teams.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you are a great fit for the Service Coordinator role. Mention your understanding of the company's needs and how your background makes you an ideal candidate to meet those needs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Coordinator.
How to prepare for a job interview at First Military Recruitment
✨Showcase Your Communication Skills
As a Service Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing. Use examples from past experiences where you successfully managed customer interactions or coordinated with teams.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, discuss how you prioritise tasks and manage workloads. Share specific instances where you efficiently coordinated schedules or resources to meet deadlines.
✨Demonstrate Problem-Solving Skills
Service Coordinators often face unexpected challenges. Prepare to discuss how you've tackled problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your analytical thinking.
✨Familiarise Yourself with KPIs
Understanding Key Performance Indicators (KPIs) is crucial for this position. Research common KPIs related to service coordination and be ready to discuss how you would track and report on them. This shows your proactive approach and readiness for the role.
