Security Warden Supervisor

First Military Recruitment are currently supporting our client in the search for a Security Warden Supervisor. The hours for this role are 4 on 4 off over both nights & days with 12-hour shifts, 7am - 7pm four days & 7pm - 7am four nights. The successful candidate will be responsible for overseeing and coordinating the activities of the Warden team during the assigned shift ensuring the smooth operation and adherence to security and emergency response protocols. Applications from ex-military candidates are actively encouraged, however all candidates will be given due consideration.

Duties and Responsibilities:

• Assisting with staff rotas and arranging cover when necessary.
• Planning workloads, allocating tasks and monitoring progress against targets.
• Organising work schedules and implementing deadlines.
• Be the first point of call when a management issue arises during a shift.
• Responsible for reviewing the Daily Occurrence Book and taking follow up actions where necessary.
• Supervise the hand-over to the next shift.
• Attend weekly managers meetings and follow up actions as required.
• Briefing teams on new initiatives, changes and relevant news.
• Recruiting, training and helping staff reach their professional development goals.
• Ensuring that quality standards, protocols and other procedures are upheld consistently by all team members on shifts.
• To be responsible for maintaining up to date records at the Gatehouse such as the information folder, key watcher admin, key audits, key list etc.
• To ensure advanced knowledge of surveillance systems, alarms, and access control systems to deter and detect potential threats.
• To confidently handle a CCTV subject access request and review playback in accordance with GDPR and Data Protection Legislation.
• Ability to undertake daily gate takings ensuring all monies, tickets, credit card transactions are accounted for and securely processed and banked.
• Train and mentor new personnel to ensure they are adequately prepared for their assigned duties.
• Collaborate with other Departments, such as facilities management and external contractors to address security concerns and implement necessary measures.

Skills and Qualifications:

• SIA Licence.
• To be able to lead by example and inspire and line manage others.
• Ability to be discreet and diligent about maintaining confidentiality.
• Strong knowledge of security protocols, procedures, and emergency response techniques.
• Can adopt a solution focused approach to problems encountered.
• Excellent observation, critical thinking, and problem-solving skills.
• Ability to remain calm and make quick decisions during high-stress situations.
• Excellent communication and interpersonal skills to interact with team members and stakeholders.
• Proficient in operating surveillance systems, alarms, and access control systems.
• To be able to handle phone, email and face to face customer enquiries confidently, with a positive and polite attitude.

Benefits:

• Free uniform (laundered).
• Private Medical Insurance.
• A non-contributory 10% Stakeholder Pension Scheme.
• Interest‑free Season Ticket/Bicycle loan.
• Enhanced Maternity and Paternity and Shared Parental Leave.
• Great annual training and continual development support.
• Bicycle stands and shower facilities.
• Death in Service benefit; 6 x your annual salary.
• Free Eye tests and free chiropody.
• Access to a confidential Employment Assistance Programme.
• Plenty of social events, such as staff parties, quiz nights etc.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Public Relations and Customer Service

Industries: Facilities Services and Higher Education