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For Companies At a Glance
- Tasks: Deliver top-notch customer service and maintain communal areas in a vibrant estate.
- Company: Join a supportive team focused on quality estate management.
- Benefits: Flexible 4 on 4 off shifts, competitive pay, and a chance to make a difference.
- Why this job: Be the friendly face that ensures residents feel safe and happy in their homes.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Great opportunity for personal growth and teamwork in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
First Military Recruitment are currently seeking a Night Concierge on behalf of one of our clients. The role of Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to ensure communal facilities and services provided in the properties are reliable, safe and good quality. You should be able to show that you have excellent communication skills and the ability to manage a busy workload. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Hours of work are a 4 on 4 off shift pattern.
Duties and Responsibilities
- Operate in line with the values of the company to deliver the highest levels of customer service.
- Provide a professional and knowledgeable estate and facilities service to residents in a range of developments and resolve issues efficiently and effectively.
- Inspect and grade communal areas and estates, raising any issues, following up with appropriate corrective actions.
- Identify opportunities to improve a development.
- Provide a responsive and efficient estate, block and facilities management service to ensure residents’ communal areas are pleasant and well-maintained.
- You will be required to clean the building to a high standard including cleaning of the communal and exterior areas of the building, bin stores, walkways, entrance ways and stairwells.
- Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focused delivery of services relating to communal areas, facilities and estates.
- Maintain the necessary written / electronic records and systems to ensure accurate and complete records, including those related to communal inspections and health and safety checks.
- Supervising and coordinating the work of contractors.
- Directing, coordinating and planning essential central services such as reception, security, maintenance, cleaning, waste disposal and recycling.
- Ensuring that the building meets health and safety requirements and that facilities comply with legislation.
- Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
- Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.
Skills and Qualifications
- Experience of residential management or similar experience of inspecting and assessing quality defined criteria and implementing solutions.
- Strong IT skills and proficiency using email.
- Able to demonstrate experience of delivering customer focused services in a demanding environment.
- Strong organisational skills.
- Cleaning experience.
- Excellent verbal and written communication skills.
- At all times follow safe system of work procedures set by the company.
- At all times ensure structured processes relating to health and safety and hazards at work are followed.
- Ensure that correct lines of reporting are followed in relation to safety at work.
- Ensure dynamic risk assessments are undertaken when completing tasks involving the process of continuously identifying hazards, assessing risk and ensuring appropriate action is taken if risks are identified.
Night Concierge in Salford employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Night Concierge role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your customer service skills and how you handle busy workloads – that's what they'll want to hear!
✨Tip Number 3
Dress to impress! When you land that interview, make sure you look the part. A smart appearance shows you're serious about the role and ready to deliver high-quality service right from the start.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t miss out!
We think you need these skills to ace Night Concierge in Salford
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent communication, make sure your application highlights your ability to interact effectively. Use clear and concise language to demonstrate how you can deliver top-notch customer service.
Tailor Your Experience: We want to see how your past experiences relate to the Night Concierge role. Be specific about your residential management or cleaning experience, and how it aligns with the responsibilities outlined in the job description.
Highlight Your Organisational Skills: This role involves managing a busy workload, so don’t forget to mention your organisational skills. Share examples of how you've successfully juggled multiple tasks or projects in the past.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at First Military Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with the key duties like managing communal areas, ensuring health and safety compliance, and delivering top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Concierge, excellent communication is crucial. Prepare examples from your past experiences where you've effectively resolved issues or communicated with residents. Practising these scenarios can help you articulate your skills during the interview, making it clear that you can handle a busy workload while keeping residents happy.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified problems and implemented solutions, especially in a residential management context. Be ready to discuss how you would approach common challenges faced in estate management, such as dealing with emergencies or coordinating with contractors. This shows that you can think on your feet and act decisively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the Night Concierge role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!
