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Reservations Advisor (Part Time)
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First Military Recruitment
Reservations Advisor (Part Time)

Reservations Advisor (Part Time)

Carnforth Part-Time 12000 - 18000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist customers with holiday bookings and inquiries via calls, emails, and social media.
  • Company: Join a dynamic team at First Military Recruitment, supporting ex-military personnel and diverse candidates.
  • Benefits: Enjoy flexible part-time hours and the chance to work in a vibrant environment.
  • Why this job: Perfect for those who love travel and helping others create memorable experiences.
  • Qualifications: GCSEs in Maths and English, plus good IT skills; customer service experience is a plus.
  • Other info: Located in Carnforth, this role offers a unique opportunity to grow in the travel industry.

The predicted salary is between 12000 - 18000 £ per year.

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Reservations Advisor (Part Time), Carnforth

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Client:

First Military Recruitment

Location:

Carnforth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

425f266ac920

Job Views:

10

Posted:

12.07.2025

Expiry Date:

26.08.2025

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Job Description:

Overview

:

Overview

:

First Military Recruitment are currently seeking a Reservations Advisor on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • To achieve all call volume, conversion, bookings and revenue targets that are set by the Reservations Manager
  • To ensure excellent customer service is delivered at all time to all existing and new customers
  • To deal with all calls, internet and face to face holiday enquiries into the business in a professional and efficient manner
  • To respond to all customer queries via electronic communication, e.g. email, Social Media in a timely manner, ensuring accurate data capture
  • To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased
  • To chase all outstanding customer monies and complete all administration linked to any holiday booking
  • To make outbound sales calls to generate new holiday leads when requested by the Reservations Manager
  • To keep updated on all parks, local area and attractions information and ensure the relevant information can be provided to customer if required
  • Respond to customer complaints, listening to their concerns and taking action to resolve the issue to the satisfaction of the customer

    • Skills and Qualifications:

  • Good IT skills including proficiency in Work, Excel, Outlook, with an understanding of a CRM.
  • Experience of working in a customer facing environment would be beneficial
  • Experience of working in a sales environment would be beneficial
  • Excellent Office Administration skills
  • Minimum of 5 A – C grades at GCSE level (or equivalent) including Maths and English

    • Location: Carnforth

    Salary:£15,300 Per Annum

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    Reservations Advisor (Part Time) employer: First Military Recruitment

    At First Military Recruitment, we pride ourselves on fostering a supportive and dynamic work environment in Carnforth, where our Reservations Advisors can thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that every team member is equipped to excel in their role while delivering exceptional customer service. Join us for a rewarding career that values your contributions and encourages a collaborative spirit.
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    Contact Detail:

    First Military Recruitment Recruiting Team

    View First Military Recruitment Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Reservations Advisor (Part Time)

    ✨Tip Number 1

    Familiarise yourself with the local area and attractions in Carnforth. This knowledge will not only help you answer customer queries effectively but also demonstrate your commitment to providing excellent service during interviews.

    ✨Tip Number 2

    Practice your communication skills, especially over the phone and through electronic channels. Since the role involves handling customer enquiries and complaints, being articulate and empathetic will set you apart from other candidates.

    ✨Tip Number 3

    Showcase any previous experience in sales or customer service during your interactions with us. Highlighting specific examples of how you've met targets or resolved customer issues can make a strong impression.

    ✨Tip Number 4

    Be prepared to discuss your IT skills, particularly with CRM systems and Microsoft Office. Being able to demonstrate your proficiency in these areas will reassure us that you can handle the administrative aspects of the role efficiently.

    We think you need these skills to ace Reservations Advisor (Part Time)

    Customer Service Skills
    Sales Skills
    Excellent Communication Skills
    IT Proficiency (Word, Excel, Outlook)
    CRM Software Knowledge
    Office Administration Skills
    Time Management
    Problem-Solving Skills
    Attention to Detail
    Ability to Handle Customer Complaints
    Lead Management
    Outbound Sales Experience
    Knowledge of Local Attractions
    Adaptability

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you managed bookings or dealt with customer enquiries, as this will resonate well with the Reservations Advisor position.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet targets. Mention any specific experiences that demonstrate your skills in handling customer queries and resolving complaints effectively.

    Highlight IT Proficiency: Since the role requires good IT skills, ensure you mention your proficiency in software like Word, Excel, and Outlook. If you have experience with CRM systems, be sure to include that as well.

    Showcase Relevant Qualifications: List your GCSE qualifications clearly, especially highlighting your grades in Maths and English. If you have any additional certifications related to customer service or sales, include those too.

    How to prepare for a job interview at First Military Recruitment

    ✨Showcase Your Customer Service Skills

    As a Reservations Advisor, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you successfully handled customer queries or complaints, highlighting your problem-solving skills and ability to remain calm under pressure.

    ✨Familiarise Yourself with the Product

    Make sure you know the ins and outs of the holiday packages and local attractions that the company offers. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role and the company.

    ✨Prepare for Sales Scenarios

    Since the role involves making outbound sales calls, be ready to discuss your experience in sales. Think of strategies you've used to convert leads into bookings and be prepared to role-play a sales scenario during the interview.

    ✨Demonstrate IT Proficiency

    Given the importance of IT skills in this role, be prepared to discuss your experience with software like Word, Excel, and CRM systems. You might even be asked to complete a task using these tools, so brush up on your skills beforehand.

    Reservations Advisor (Part Time)
    First Military Recruitment
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