Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service engineers and manage customer queries for efficient operations.
- Company: Join a dynamic team in a supportive environment focused on service excellence.
- Benefits: Competitive salary, opportunities for growth, and a collaborative workplace.
- Other info: Great chance to develop your career in a fast-paced industry.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 28000 - 30000 £ per year.
AR863 – Service Controller
Location: Melksham
Salary: £28,000 - £30,000
Overview:
First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients. To provide a point of contact for customers and Engineers. To coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down non-chargeable internal jobs to the correct cost centre.
Duties and Responsibilities:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
- Log and provide key information to enable accurate and meaningful KPI’s to be produced.
- Customer liaison/Queries/Quotations/Estimates.
- Engineer contact/Communication/Support.
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Produce estimates for chargeable work using generic template.
- Cover during absence/holidays for colleagues.
- General Admin duties, including filing, emails diverted, letters etc.
- Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
- Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner to minimise downtime.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
- Ensure all SLA’s are achieved.
- To ensure all completed chargeable jobs are invoiced daily and that all completed engineers ‘work in progress’ is closed down and cleared off the system daily.
- To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.
Skills and Qualifications:
- PC Literate.
- Good telephone manner.
- Strong interpersonal, organisation, motivational and communication skills.
Services Controller in Melksham employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Controller in Melksham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their services and how you can contribute as a Service Controller. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Service Controller, you'll need to liaise with customers and engineers effectively. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Services Controller in Melksham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Controller role. Highlight relevant experience, especially in customer service and coordination, to show us you’re the perfect fit for the job.
Craft a Catchy Cover Letter: Your cover letter should grab our attention! Use it to explain why you want to work with us at StudySmarter and how your skills align with the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Military Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with the key tasks like coordinating engineers, handling customer queries, and managing job sheets. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and engineers, be prepared to discuss your communication style. Think of examples where you've successfully managed customer queries or coordinated teams. Practising clear and concise responses will also help you shine during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a customer complaint or managing engineer workloads. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you highlight your problem-solving skills and ability to work under pressure.
✨Demonstrate Your Organisational Skills
As a Service Controller, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage time effectively. Bring up any tools or methods you use to stay organised, as this will show that you can maintain efficiency in a busy environment.