Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service engineers and manage customer queries for efficient operations.
- Company: Join a dynamic team in a supportive environment focused on service excellence.
- Benefits: Competitive salary, career growth opportunities, and a collaborative workplace.
- Other info: Enjoy a fast-paced role with plenty of opportunities to learn and grow.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong communication skills and PC literacy are essential.
The predicted salary is between 28000 - 30000 £ per year.
Location: Melksham
Salary: £28,000 - £30,000
Overview:
First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients. To provide a point of contact for customers and Engineers. To coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down non-chargeable internal jobs to the correct cost centre.
Duties and Responsibilities:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
- Log and provide key information to enable accurate and meaningful KPI’s to be produced.
- Customer liaison/Queries/Quotations/Estimates.
- Engineer contact/Communication/Support.
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Produce estimates for chargeable work using generic template.
- Cover during absence/holidays for colleagues.
- General Admin duties, including filing, emails diverted, letters etc.
- Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
- Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner to minimise downtime.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
- Ensure all SLA’s are achieved.
- To ensure all completed chargeable jobs are invoiced daily and that all completed engineers ‘work in progress’ is closed down and cleared off the system daily.
- To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.
Skills and Qualifications:
- PC Literate.
- Good telephone manner.
- Strong interpersonal, organisation, motivational and communication skills.
Service Desk Controller in Melksham employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Controller in Melksham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Service Desk Controller role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Service Desk Controller in Melksham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Controller role. Highlight relevant experience and skills that match the job description, like your organisational and communication skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific duties from the job description and how your past experiences align with them. We love a good story!
Show Off Your Skills: Don’t forget to showcase your PC literacy and any relevant software experience. If you've got experience with job management systems or customer service tools, let us know! We’re all about efficiency and tech-savviness.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at First Military Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Desk Controller role. Familiarise yourself with the key responsibilities like coordinating engineers and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your strong telephone manner and interpersonal skills. Practice answering common questions clearly and confidently, and think of examples where you've successfully communicated with customers or team members in the past.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, so come prepared with examples of how you've managed workloads or coordinated tasks in previous roles. You might even want to discuss any tools or methods you use to stay organised, as this will highlight your proactive approach.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like managing engineer schedules or dealing with customer complaints. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.