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- Tasks: Coordinate service engineers and manage customer queries for efficient operations.
- Company: First Military Recruitment, a supportive and dynamic workplace.
- Benefits: Competitive salary, career growth, and a collaborative team environment.
- Other info: Opportunity to develop organisational and leadership skills in a fast-paced setting.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong communication skills and PC literacy required.
The predicted salary is between 28000 - 30000 £ per year.
First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients. The role involves providing a point of contact for customers and Engineers, coordinating Service Engineers on a daily basis, raising new jobs, processing chargeable invoices, and closing down non-chargeable internal jobs to the correct cost centre.
Duties and Responsibilities:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Liaise with other depots, dealers, and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
- Log and provide key information to enable accurate and meaningful KPIs to be produced.
- Customer liaison/Queries/Quotations/Estimates.
- Engineer contact/Communication/Support.
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Produce estimates for chargeable work using a generic template.
- Cover during absence/holidays for colleagues.
- General Admin duties, including filing, emails diverted, letters, etc.
- Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
- Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
- Ensure all SLAs are achieved.
- Ensure all completed chargeable jobs are invoiced daily and that all completed engineers’ work in progress is closed down and cleared off the system daily.
- Perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills, and ability.
Skills and Qualifications:
- PC Literate.
- Good telephone manner.
- Strong interpersonal, organisation, motivational, and communication skills.
Service Controller in Melksham employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Melksham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Controller role. You never know, they might even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and coordination. Role-play with a friend or use our StudySmarter resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Controller in Melksham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight relevant experience and skills that match the job description, like your organisational and communication skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Keep it friendly and professional – we love a bit of personality!
Show Off Your Skills: In your application, don’t forget to showcase your PC literacy and any experience with customer service or engineering coordination. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at First Military Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the key responsibilities like coordinating engineers and managing customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of liaising with customers and engineers, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively handled customer queries or coordinated teams. This will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a situation where an engineer is delayed? Practise your responses to these types of questions so you can showcase your organisational skills and ability to maintain efficiency under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking jobs, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.