Job Description
AR807 – IT Support & Systems Technician
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Location: Leominster
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Salary: £26,500
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Overview:
/n First Military Recruitment is seeking an IT Support & Systems Technician on behalf of one of our clients.
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The successful candidate will provide day-to-day IT support across the business while maintaining and improving key systems, including the access platform and production-related IT infrastructure.
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Our client strongly encourages applications from ex-military personnel but all applications will be considered.
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Duties and Responsibilities:
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- Provide day-to-day IT support across the company, ensuring smooth operation for all staff.
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- Set up, configure, and maintain computers, devices, and production-related IT equipment.
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- Diagnose and resolve hardware, software, and network issues efficiently.
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- Maintain a strong understanding of the Access platform and provide training to all departments, including senior management.
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- Hold regular meetings with management teams to advise on best practices and future process improvements.
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- Continuously optimise ERP workflows and update system data.
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- Resolve issues relating to works orders, sales orders, and purchase orders.
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- Update and maintain accurate Bills of Materials and support improvements to product data integrity.
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- Analyse factory workflows and collaborate with teams to implement process improvements.
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- Develop custom tools and scripts to automate tasks, enhance MRP functionality, and improve overall efficiency.
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- Manage and work with backend SQL databases, including creating queries for dashboards and internal reporting.
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- Liaise with external support partners to ensure timely resolution of technical issues.
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- Meet with external software providers to assess potential systems, discuss technical requirements, and evaluate installation feasibility.
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- Provide general IT support, including troubleshooting technical issues and assisting with network and connectivity problems.
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- Set up and maintain IT equipment and manage user accounts and system access.
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- Install and update software where required.
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- Keep basic IT records and asset lists up to date.
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Skills and Qualifications:
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- Experience providing hands-on IT support in a business environment.
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- Strong understanding of hardware, networking, and software troubleshooting.
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- Experience with ERP systems, ideally Access.
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- Ability to analyse and improve workflows and processes.
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- Experience working with SQL databases.
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- Ability to develop basic scripts or tools to automate tasks (any language).
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- Strong communication skills, with the ability to train and support staff at all levels.
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- Good organisational skills and attention to detail.
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- Ability to work independently and liaise with external support providers.
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Location: Leominster
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Salary: £26,500
IT Support & Systems Technician in Leominster employer: First Military Recruitment
Join a forward-thinking company in Colchester that values its employees and fosters a collaborative work culture. With competitive salaries and opportunities for professional growth, this role as a Global MRO Buyer offers the chance to thrive in a dynamic international environment while managing key supplier relationships. The company is committed to supporting ex-military personnel, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
First Military Recruitment Recruitment Team
