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- Tasks: Ensure customer satisfaction by managing vehicle bookings and providing updates.
- Company: Join an award-winning team recognised as Motor Traderâs Employer of the Year.
- Benefits: Enjoy 23 days annual leave, a birthday day off, and wellness programmes.
- Why this job: Be part of a supportive workplace that values your growth and wellbeing.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for progression and manufacturer training in a dynamic environment.
The predicted salary is between 36000 - 50400 ÂŁ per year.
First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Chassis Convertor. Our client encourages applications from ex-Military personnel; however, all candidates will be given due consideration.
Duties and Responsibilities for the Service Advisor:
- Dealing with customers and ensuring customer satisfaction.
- Utilise workshop loading and ensure it is up to date.
- Regularly and proactively keep customers up to date with progress on their vehicle.
- Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.
Skills and Qualifications for the Service Advisor:
- Communication â This role is pivotal in ensuring that all stakeholders are accurately informed. This may include providing customers with updates on their vehicles or notifying the workshop team with updates.
Benefits for the Service Advisor:
- An extra day off for your Birthday.
- 23 days of annual leave per year PLUS Bank Holidays.
- Working for Motor Traderâs âEmployer of the Yearâ.
- Working for an official Great Place to Workâ˘ď¸ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing and Development.
- Awarded Armed Forces Covenant Silver Award (RLS).
- Working with our award-winning team â we are Motor Traderâs CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
- Auto-enrolment pension.
- Ranked 101 in SW Business Insiderâs Top 500 Companies.
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual Group Awards and opportunities to attend the Wembley box as a celebration of your hard work and dedication.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training.
- Long service recognition and annual leave increase after 5 yearsâ service.
- Branded uniform.
- Charities of the Year programme, Army Sport sponsors and community engagement initiatives.
Location: Heathrow
Salary: ÂŁ36,000 per annum
Service Advisor in Hounslow employer: First Military Recruitment
Contact Detail:
First Military Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Advisor in Hounslow
â¨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for Service Advisors. A friendly chat can often lead to opportunities that aren't even advertised yet.
â¨Tip Number 2
Prepare for interviews by practising common questions related to customer service and communication. We all know how crucial these skills are for a Service Advisor role, so make sure you can showcase your experience and confidence!
â¨Tip Number 3
Donât forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Itâs a simple way to stand out from the crowd.
â¨Tip Number 4
Apply through our website for the best chance of landing that Service Advisor role. We love seeing applications directly from candidates who are eager to join our award-winning team!
We think you need these skills to ace Service Advisor in Hounslow
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your relevant experience, especially in customer service and communication, as these are key skills weâre looking for.
Show Your Enthusiasm: Let your passion for the automotive industry shine through! We love candidates who are excited about the role and can convey that enthusiasm in their written application.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us see your qualifications quickly!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the position. Plus, itâs super easy!
How to prepare for a job interview at First Military Recruitment
â¨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with customer service principles, workshop processes, and how to handle vehicle bookings. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you provided updates or resolved issues, as these stories will demonstrate your ability to keep everyone informed and satisfied.
â¨Be Customer-Centric
During the interview, emphasise your commitment to customer satisfaction. Share experiences where you went above and beyond for a customer or successfully identified their needs. This will highlight your understanding of the importance of customer relationships in the automotive industry.
â¨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, training opportunities, and how they measure success in the Service Advisor role. This shows that you're not only interested in the job but also in how you can grow and contribute to the team.
