At a Glance
- Tasks: Manage rental operations, ensuring customer satisfaction and efficient fleet management.
- Company: Join a leading logistics company focused on continuous improvement.
- Benefits: Competitive salary of £40,000 plus a vehicle.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Be a key player in enhancing customer experiences and operational efficiency.
- Qualifications: Strong admin skills, customer service experience, and knowledge of logistics required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Perry Barr
Salary: £40,000 + Vehicle
Overview: First Military Recruitment are currently seeking a Rental Manager on behalf of one of our clients. This is an excellent opportunity for an experienced rental, logistics, or transport professional to take responsibility for the management and continuous improvement of the Rental Department. The successful candidate will ensure all activities are carried out safely and effectively to deliver high levels of customer satisfaction and maximum commercial benefit.
The Rental Manager will lead the administration of the short-term rental fleet, including rental agreements, invoicing, and credit notes, while liaising closely with customers, sales teams, and service departments to maintain fleet availability and operational efficiency.
Duties and Responsibilities:
- Ensure rental contracts are raised accurately, signed prior to equipment delivery, and invoiced in a timely manner.
- Log and proactively monitor all rental enquiries.
- Manage customer queries relating to invoicing, current agreements, and terminated contracts.
- Respond to customer and sales enquiries promptly, aiming to respond within two hours.
- Accurately select equipment and coordinate workshop jobs to ensure completion within required timescales.
- Manage regional transport arrangements, ensuring delivery and collection documentation is completed accurately and on time.
- Ensure returned equipment inspections are completed promptly, with damage estimates followed up and resolved efficiently.
- Manage the termination of short-term and rolling contracts to maximise fleet utilisation and maintain accurate asset tracking.
- Produce rolling three-month rental forecasts.
- Assist with annual budgeting and year-end stock audit activities.
- Agree rental rates in conjunction with the sales team and directly with customers where required.
- Maintain service records and liaise with insurance providers regarding relevant documentation.
- Ensure all rented assets comply with LOLER and PUWER requirements.
- Oversee all rental department administration, including new customer documentation, reporting, and process support.
Skills and Qualifications:
- Strong administrative, organisational, and customer service skills.
- Good Microsoft Office skills, including intermediate Excel knowledge such as pivot tables and data manipulation.
- Excellent telephone manner with the ability to communicate effectively with customers and internal departments.
- Proven experience within transportation, rental, and logistics environments.
- Ability to build strong working relationships with internal and external stakeholders.
- Knowledge of LOLER regulations.
- Experience with Baan or SAP would be advantageous.
- Engineering background and/or forklift truck knowledge would be beneficial.
Rental Manager in Birmingham employer: First Military Recruitment
At First Military Recruitment, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Perry Barr that fosters professional growth and development. Our commitment to employee satisfaction is reflected in our supportive culture, competitive salary of £40,000 plus vehicle, and opportunities for continuous improvement within the Rental Department. Join us to be part of a team that values collaboration, customer service excellence, and operational efficiency, ensuring you make a meaningful impact in your role as Rental Manager.
Contact Details:
First Military Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the rental, logistics, or transport sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in customer service and fleet management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing rental contracts and customer queries.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can give you an edge over other candidates.
We think you need these skills to ace Rental Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Rental Manager role. Highlight your experience in rental, logistics, or transport, and showcase any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to managing rental agreements and customer service, and let us know why you're excited about joining StudySmarter.
Show Off Your Skills:Don’t forget to highlight your administrative and organisational skills, especially with Microsoft Office and Excel. If you have experience with LOLER regulations or any relevant software like Baan or SAP, make sure to mention that too. We love seeing candidates who are well-rounded!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at First Military Recruitment
✨Know Your Stuff
Make sure you brush up on the specifics of rental management, logistics, and transport. Familiarise yourself with LOLER and PUWER regulations, as well as any software like Baan or SAP that might come up during the interview.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer queries and complaints in the past. Highlight your ability to respond promptly and effectively, as this is key to maintaining high levels of customer satisfaction.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and priorities. You might want to bring examples of how you've successfully coordinated logistics or managed rental agreements in previous roles, showcasing your strong administrative skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to fleet management or how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
