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- Tasks: Support the branch manager in daily operations and staff development.
- Company: Join a dynamic retail team in Swindon with growth opportunities.
- Benefits: Competitive salary, performance bonuses, and a supportive work environment.
- Why this job: Kickstart your career in management while making a real impact on customer experience.
- Qualifications: Friendly personality and a willingness to learn; retail experience is a plus.
- Other info: Enjoy a vibrant workplace with chances for personal and professional growth.
The predicted salary is between 25657 - 29000 £ per year.
Location: Swindon
Salary: £25,657 Per Annum + Percentage of Stores Sales (£27,500 – £29,000 OTE)
Working Hours: 39 hours per week, 5 days out of 6 (3 out of 4 Saturdays per month)
Duties and Responsibilities:
- Ensure branch is opened and closed on time and record absence correctly.
- Support the Manager in leading staff motivation, identifying issues, and proposing solutions to improve.
- Support the Manager with business development calls, logging them using CRM.
- Support the Manager with acquiring new customers (prospects) and taking them through the prospect process using CRM.
- Understand and contribute to the monthly Balanced Scorecard.
- Respond promptly to out‑of‑hours call‑outs, managing holiday and store closures appropriately.
- Follow strong working procedures to ensure the branch runs efficiently (e.g. filing at the end of the day, action plan creation).
- Perform first‑line response to disciplinary or performance issues and engage early to tackle them.
- Develop staff skills, including product and sales training; identify improvement areas and lead personal development.
- Greet all customers on arrival, identify needs, and enthusiastically suggest solutions.
- Ensure staff deliver the company’s vision for the store and customer experience.
- Ensure staff actively participate in company promotions.
- Prepare and execute yearly stock take.
- Conduct PPI and investigate discrepancies thoroughly.
- Attend and contribute to Assistant Managers’ meetings throughout the year.
- File and store current and redundant paperwork safely and logically to comply with PCI DSS obligations.
- Maintain satisfactory appearance and personal hygiene among staff.
- Implement Company Health and Safety policy and ensure continued compliance.
- Follow safe working practices and complete all checks thoroughly and promptly.
- Ensure swift and well‑merchandised roll‑out of new products into store.
- Lead product demonstrations or training when required.
- Undertake weekly building inspections and report defects promptly.
- Manage contractors on site, ensuring compliance with health and safety procedures.
Skills and Qualifications:
- Maintain productive working relationships with colleagues, suppliers, and customers.
- Remain calm and focused under pressure.
- Use initiative to recommend products, cross‑sell, etc.
- A friendly and outgoing personality.
- Experience of dealing with retail and trade customers is advantageous but not necessarily required.
Trainee Assistant Branch Manager employer: First Military Recruitment Ltd
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Assistant Branch Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company. They can give you insider info and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to branch management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you stand out!
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and we want you to show that you’re ready to lead and motivate a team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Trainee Assistant Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Assistant Branch Manager role. Highlight any relevant experience or skills that match the job description, like leadership or customer service. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention how you can help us improve staff motivation and customer experience.
Show Off Your Skills: In your application, be sure to showcase your ability to handle pressure and use initiative. We love candidates who can think on their feet and suggest solutions, so give us examples of when you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role. Plus, we’ll be able to review your application more efficiently!
How to prepare for a job interview at First Military Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Trainee Assistant Branch Manager. Familiarise yourself with the duties listed in the job description, such as supporting the manager with business development and staff training. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves leading staff and interacting with customers, be prepared to discuss your experience in building relationships. Think of examples where you've motivated a team or resolved conflicts. Highlighting your friendly and outgoing personality will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing performance issues or responding to out-of-hours call-outs. Practise your responses using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Initiative
The company values proactive problem-solving, so come prepared with ideas on how you could improve branch operations or enhance customer experience. Showing that you can think on your feet and suggest solutions will set you apart from other candidates.
