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For Companies At a Glance
- Tasks: Support customers from booking to collection, ensuring a great experience.
- Company: Join a supportive team in a dynamic automotive environment.
- Benefits: Competitive salary, generous holiday, pension scheme, and personal development support.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a flair for customer care required.
- Other info: Flexible hours, on-site parking, and a pleasant location near Lancaster.
The predicted salary is between 27000 - 37000 £ per year.
JB440: Service Advisor
Salary: £27,000 – £37,000 per annum
Location: Lancaster
Overview
First Military Recruitment are currently seeking a Service Advisor on behalf of one of our clients.
You’ll support customers every step of the way, from booking in, through progress updates to collection and after sales.
Working closely with an experienced Workshop Controller, Mechanics and Director you’ll ensure that every customer has a great experience from start to finish.
Our client encourages applications from ex‑military personnel however all candidates will be given due consideration.
Duties and Responsibilities
- First point of contact for all workshop customers.
- Explain process and book in work.
- Arrange transport for collections and deliveries.
- Use your skills to upsell additional workshop services & parts to maximise profitability for the business.
- Provide customer estimates.
- Produce job cards.
- Keep customers informed about progress & costs.
- Work with workshop team to ensure a smooth workflow.
- Order parts and book out stock for jobs as required.
- Collate information for invoicing & WIP.
- Monitor jobs against estimates and work with the team to resolve issues.
- Coordinate vehicle transport.
- Manage customer queries or issues in a professional manner.
- Ensure all health & safety, environmental and company policies and procedures are adhered to.
Skills and Qualifications
- Clear and confident communication with customers, suppliers and colleagues verbally and electronically.
- A flair for customer care.
- Ability to multitask.
- Solid admin & IT skills (MS Office etc). Sage 50c experience is desirable.
- Full UK driving licence (HGV Class 2 would be a bonus).
- Automotive, engineering or technical experience or an aptitude for the same.
Benefits
- Working hours (Apply online only) Monday – Friday (there is flexibility in this for the right candidate).
- 28 days holiday including Bank Holidays increasing with length of service.
- Generous company pension scheme.
- Health cash plan (after 1 year employment).
- Support & training for personal & professional development.
- Work wear provided.
- On-site parking.
- Pleasant location in Bentham, 30 mins from Lancaster.
- Cycle to work scheme.
The position is permanent with a three-month probationary period.
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Service Advisor employer: First Military Recruitment Ltd
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are, the better we’ll communicate our skills and experience.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and appropriate for the role. A smart outfit can boost our confidence too!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows appreciation and keeps us fresh in their minds.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since clear communication is key for this role, make sure your application reflects that. Use concise language and check for any typos or errors. We love attention to detail, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at First Military Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the key responsibilities like booking in work, providing estimates, and upselling services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Care Skills
As a Service Advisor, customer care is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you ensure customers feel valued and informed throughout their experience.
✨Demonstrate Your Multitasking Ability
The role requires juggling multiple tasks at once, so be ready to discuss how you manage your time and priorities. Think of specific instances where you've successfully multitasked in a busy environment, whether in previous jobs or even during your studies.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, training opportunities, or how success is measured for a Service Advisor. It’s a great way to leave a positive impression.
