Sales Advisor

Location: Castleford

Salary: £30,000 Per Annum

Hours: Monday - Friday, 9:00am - 5:00pm

Benefits: Training provided, strong internal progression pathway, long-term career development

Overview

We are seeking a motivated, disciplined, and customer-focused individual for a Sales Advisor position. You will join a fast-paced automotive and parts environment. This is an excellent opportunity for someone who enjoys structure, responsibility, problem-solving, and building a long-term career in sales, operations, and customer service. This role is well-suited to ex-military personnel and immediate service leavers who are looking to transition into a civilian career where their discipline, work ethic, and technical mindset will be highly valued. It is also ideal for mechanically minded individuals with experience working on cars, vans, or similar vehicles, or engineers/mechanics looking to move away from the tools while still applying their technical understanding. This is a progression-focused position, where individuals are trained, developed, and promoted from within. Many of the company’s senior staff began in this exact role. This is a fun, fast-paced and supportive office environment where professionalism meets great team culture, work hard, enjoy what you do, and be part of a team that actually enjoys coming to work.

What You’ll Be Doing

• Delivering a high standard of customer service in line with company expectations and operational procedures
• Handling and converting customer inquiries into sales through accurate product knowledge and effective communication
• Processing quotations, sales orders, pricing requests, and account queries with attention to detail
• Managing back orders, returns, warranty claims, and customer disputes in a professional and structured manner
• Applying payments, delivery charges, handling fees, and credit processes accurately in line with company protocols
• Recording and analyzing lost sales to improve performance and maximize business opportunities
• Supporting key account customers, including follow-ups on outstanding balances and surcharges
• Interpreting customer requirements and identifying correct parts using electronic parts catalogs (e.g. Autopart)
• Supporting trade counter operations, including direct face-to-face customer interaction
• Coordinating same-day and local deliveries where required
• Liaising with internal departments including Warehouse, Transport, Procurement, and wider depot teams
• Maintaining accurate customer records and ensuring all data is validated and up to date
• Completing end-of-day processes, administration tasks, and structured reporting duties
• Supporting building security procedures, including opening and closing the branch when required
• Maintaining up-to-date knowledge of products, suppliers, and vehicle applications

Additional Duties (as Directed)

• Supporting customer call-outs and on-site service queries when required
• Assisting with trade exhibitions, customer events, and operational showcases
• Supporting the development and maintenance of departmental procedures and operational documentation
• Assisting with product mapping, application menus, and technical cross-referencing tasks
• Supporting payment processing, credit control procedures, and financial administration tasks
• Assisting with general administration, filing, and data entry duties
• Supporting the onboarding, mentoring, and development of new team members
• Assisting with sourcing non-stock items and supporting supplier liaison activities
• Contributing to continuous improvement of customer service standards and operational efficiency
• Supporting depot communication protocols, including telephone handling standards and escalation procedures
• Assisting with retail pricing checks, margin control, and commercial accuracy

What We’re Looking For

• Ex-military personnel and immediate service leavers strongly encouraged to apply
• Strong discipline, reliability, and a structured approach to work
• Mechanical understanding of vehicles (cars, vans, or similar) highly desirable
• Ability to follow process, maintain accuracy, and work to standards under pressure
• Confident communicator with a professional telephone manner
• Strong sense of responsibility and accountability for tasks and outcomes
• Willingness to learn, develop, and take on increased responsibility over time
• Ability to work both independently and as part of a structured team environment
• Basic IT skills and willingness to learn internal systems (e.g. Autopart)

Additional Benefits

• Full structured training and ongoing development provided
• Clear internal promotion pathway into senior sales and leadership roles
• Strong mentoring from experienced team members and management
• Long-term career stability within a growing business
• Pension scheme
• Exposure to multiple operational areas including sales, logistics, and depot management
• Performance-led progression for individuals who demonstrate capability and commitment

If you want a structured role where effort is recognised, progression is real, and you’re part of a professional but genuinely enjoyable team environment, apply now.