At a Glance
- Tasks: Manage rental operations, ensuring customer satisfaction and efficient fleet management.
- Company: Join a leading logistics company focused on continuous improvement.
- Benefits: Competitive salary of £40,000 plus a vehicle.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Be a key player in enhancing customer experiences and operational efficiency.
- Qualifications: Strong admin skills, customer service experience, and knowledge of logistics.
The predicted salary is between 40000 - 40000 € per year.
Location: Perry Barr
Salary: £40,000 + Vehicle
Overview: First Military Recruitment are currently seeking a Rental Manager on behalf of one of our clients. This is an excellent opportunity for an experienced rental, logistics, or transport professional to take responsibility for the management and continuous improvement of the Rental Department. The successful candidate will ensure all activities are carried out safely and effectively to deliver high levels of customer satisfaction and maximum commercial benefit.
The Rental Manager will lead the administration of the short-term rental fleet, including rental agreements, invoicing, and credit notes, while liaising closely with customers, sales teams, and service departments to maintain fleet availability and operational efficiency.
Duties and Responsibilities:
- Ensure rental contracts are raised accurately, signed prior to equipment delivery, and invoiced in a timely manner.
- Log and proactively monitor all rental enquiries.
- Manage customer queries relating to invoicing, current agreements, and terminated contracts.
- Respond to customer and sales enquiries promptly, aiming to respond within two hours.
- Accurately select equipment and coordinate workshop jobs to ensure completion within required timescales.
- Manage regional transport arrangements, ensuring delivery and collection documentation is completed accurately and on time.
- Ensure returned equipment inspections are completed promptly, with damage estimates followed up and resolved efficiently.
- Manage the termination of short-term and rolling contracts to maximise fleet utilisation and maintain accurate asset tracking.
- Produce rolling three-month rental forecasts.
- Assist with annual budgeting and year-end stock audit activities.
- Agree rental rates in conjunction with the sales team and directly with customers where required.
- Maintain service records and liaise with insurance providers regarding relevant documentation.
- Ensure all rented assets comply with LOLER and PUWER requirements.
- Oversee all rental department administration, including new customer documentation, reporting, and process support.
Skills and Qualifications:
- Strong administrative, organisational, and customer service skills.
- Good Microsoft Office skills, including intermediate Excel knowledge such as pivot tables and data manipulation.
- Excellent telephone manner with the ability to communicate effectively with customers and internal departments.
- Proven experience within transportation, rental, and logistics environments.
- Ability to build strong working relationships with internal and external stakeholders.
- Knowledge of LOLER regulations.
- Experience with Baan or SAP would be advantageous.
- Engineering background and/or forklift truck knowledge would be beneficial.
Rental Manager employer: First Military Recruitment Ltd
At First Military Recruitment, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Perry Barr that fosters professional growth and development. Our culture emphasises teamwork, customer satisfaction, and operational excellence, ensuring that our Rental Manager will have the opportunity to lead a dedicated team while enjoying competitive benefits, including a salary of £40,000 plus a vehicle. Join us to make a meaningful impact in the rental and logistics sector, where your expertise will be valued and rewarded.
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the rental and logistics sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Rental Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its fleet. We want you to show off your knowledge about their operations and how you can improve them. Tailor your answers to highlight your experience with rental contracts and customer service.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the Rental Manager position.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Rental Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Rental Manager role. Highlight your experience in rental, logistics, or transport, and showcase any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills:Don’t forget to highlight your administrative and organisational skills, especially your Microsoft Office proficiency. If you’ve got experience with Excel, let us know! We’re keen on candidates who can manage data effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Military Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the specifics of rental management, logistics, and transport. Familiarise yourself with LOLER regulations and any relevant software like Baan or SAP. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to respond promptly and effectively, as this is crucial for maintaining high levels of customer satisfaction.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and priorities. You might want to mention specific tools or methods you use to keep track of rental agreements, invoicing, and fleet availability. This will help illustrate your strong administrative skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to continuous improvement in the rental department or how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
