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- Tasks: Join a dynamic team as a Parts Advisor, handling customer orders and driving sales.
- Company: Be part of a growing business that values teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary with potential earnings and opportunities for professional growth.
- Why this job: This role offers hands-on experience in a fast-paced environment with a focus on customer relationships.
- Qualifications: Must have 2 years of Parts Advisor experience and be forklift qualified.
- Other info: Opportunity to train as a First Aider and contribute to a positive workplace culture.
The predicted salary is between 28500 - 30600 £ per year.
Location: Wrotham
Salary: GBP28,500 per annum (GBP30,600 OTE)
Overview: First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Parts Advisor. To work alongside a very successful team within a busy Parts Department. You will be responsible to achieve daily individual sales and profit targets through the effective use of resources and to pro-actively maintain and develop the depot sales and profitability by value added selling and enhancing customer relationships. Must be able to drive to deliver parts and attachments to customers if the Van Sales Driver is not available.
Duties and Responsibilities for the Parts Advisor:
- Answer all incoming both internal and external telephone calls and take ownership of those calls.
- Promptly deal with customer orders received over the trade counter or via post, telephone or sales staff.
- Deal with online enquiries and orders.
- Suggest appropriate product alternatives if applicable and take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence.
- Be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods.
- Nurture customer business covering all product ranges to achieve individual and depot profit targets, and participate and maximise all marketing and promotional offers to achieve desired results.
- Be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company.
- Strictly adhere to company credit control procedures.
- Complete all required administration accurately, effectively and on time.
- Order and store parts and monitor stock levels.
- Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements.
- Keep price lists up to date.
- Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct.
- Operate a forklift truck in a safe and responsible manner.
- Be prepared to train as a First Aider.
- Always present a professional image.
- Carry out all work practices in line with the Company Health and Safety Policy.
- Meet and exceed customer expectations whilst maintaining profitability.
- Contribute to overall success through teamwork and good communication within the Company.
- Maintain high standard of cleanliness and housekeeping.
Skills and Qualifications for the Parts Advisor:
- Minimum 2 Years Parts Advisor experience.
- Technical competencies of a Parts person.
- Ability to work in a pressurised environment with multiple demands.
- Qualified to drive a forklift truck.
- Good interpersonal skills.
- Efficient Administrator.
- Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel.
- Honest.
- Self-motivated.
- Team worker.
- Customer focussed.
Parts Advisor employer: First Military Recruitment Ltd
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts and products relevant to the company. Knowing your stuff will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Practice your customer service skills. Since the role involves maintaining customer relationships, being able to demonstrate your ability to handle inquiries and resolve issues effectively will set you apart.
✨Tip Number 3
Network within the industry. Attend local automotive events or join online forums where you can connect with other professionals. This could lead to valuable insights and even job referrals.
✨Tip Number 4
Be prepared to discuss your experience with sales targets and how you've achieved them in the past. Having concrete examples ready will show that you're results-driven and ready to contribute to the team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Parts Advisor. Focus on your technical competencies, customer service skills, and any previous sales achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully met sales targets or improved customer relationships in past positions.
Highlight Relevant Skills: Emphasise your ability to work under pressure, your interpersonal skills, and your proficiency with Microsoft Word and Excel. These are key attributes that the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Military Recruitment Ltd
✨Know Your Parts
Familiarise yourself with the parts and products relevant to the role. Being able to discuss specific items and their uses will demonstrate your technical knowledge and show that you're proactive in understanding the business.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlighting your ability to maintain high levels of customer satisfaction will be crucial, as this role heavily relies on building strong customer relationships.
✨Demonstrate Teamwork
Be ready to discuss how you have contributed to team success in previous roles. This position requires good communication and collaboration, so sharing experiences where you've worked well with others will be beneficial.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific scenarios, such as dealing with a difficult customer or managing multiple orders at once. Practising your responses will help you feel more confident during the interview.
