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For Companies At a Glance
- Tasks: Deliver top-notch customer service and maintain communal areas in a vibrant estate.
- Company: Join a supportive team focused on quality estate management.
- Benefits: Earn GBP12.48 per hour with flexible 4 on 4 off shifts.
- Why this job: Make a difference in residents' lives while developing your skills.
- Qualifications: Experience in residential management and strong communication skills required.
- Other info: Great opportunity for career growth in a dynamic environment.
Job: MS615 – Night Concierge
Salary: GBP12.48 per hour
Location: Salford, Manchester
Overview
First Military Recruitment are currently seeking a Night Concierge on behalf of one of our clients.
The role of Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to ensure communal facilities and services provided in the properties are reliable, safe and good quality. You should be able to show that you have excellent communication skills and the ability to manage a busy workload.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Hours of work are a 4 on 4 off shift pattern.
Duties and Responsibilities
- Operate in line with the values of the company to deliver the highest levels of customer service. Provide a professional and knowledgeable estate and facilities service to residents in a range of developments and resolve issues efficiently and effectively.
- Inspect and grade communal areas and estates, raising any issues, following up with appropriate corrective actions.
- Identify opportunities to improve a development.
- Provide a responsive and efficient estate, block and facilities management service to ensure residents communal areas are pleasant and well-maintained.
- You will be required to clean the building to a high standard including cleaning of the communal and exterior areas of the building, bin stores, walkways, entrance ways and stairwells.
- Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focused delivery of services relating to communal areas, facilities and estates.
- Maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to communal inspections and health and safety checks.
- Supervising and coordinating the work of contractors.
- Directing, coordinating and planning essential central services such as reception, security, maintenance, cleaning, waste disposal and recycling.
- Ensuring that the building meets health and safety requirements and that facilities comply with legislation.
- Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
- Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.
Skills and Qualifications
- Experience of residential management or similar experience of inspecting and assessing quality defined criteria and implementing solutions.
- Strong IT skills and proficiency using email.
- Able to demonstrate experience of delivering customer focused services in a demanding environment.
- Strong organisational skills.
- Cleaning experience.
- Excellent verbal and written communication skills.
- At all times follow safe system of work procedures set by the company.
- At all times ensure structured processes relating to health and safety and hazards at work are followed.
- Ensure that correct lines of reporting are followed in relation to safety at work.
- Ensure dynamic risk assessments are undertaken when completing tasks involving the process of continuously of identifying hazards, assessing risk and ensuring appropriate action is taken if risks are identified.
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Night Concierge employer: First Military Recruitment Ltd
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the property management sector. A personal recommendation can go a long way in landing that Night Concierge role.
✨Tip Number 2
Prepare for the interview by researching common questions for concierge roles. Think about how your past experiences align with the job description and be ready to share specific examples of your customer service skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a Night Concierge, you'll need to convey information effectively to residents and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent communication, make sure your application highlights your ability to interact effectively. Use clear and concise language to demonstrate your written communication skills.
Tailor Your Experience: When detailing your experience, focus on roles that involved customer service or estate management. We want to see how your background aligns with the responsibilities of a Night Concierge, so be specific!
Highlight Your Organisational Skills: This job involves managing a busy workload, so don’t forget to mention any relevant organisational skills. Share examples of how you’ve successfully juggled multiple tasks in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at First Military Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Concierge role. Familiarise yourself with the key responsibilities like managing communal areas and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved issues or worked collaboratively with others. This will demonstrate your ability to handle a busy workload and interact well with residents.
✨Highlight Your Organisational Skills
The Night Concierge position requires strong organisational skills. Be ready to discuss how you manage your time and prioritise tasks, especially in a demanding environment. You could mention specific tools or methods you use to stay organised, which will show that you can handle the responsibilities of the job.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and procedures. Be prepared to discuss how you would ensure compliance and handle emergencies. This will show that you take safety seriously and are ready to maintain a safe environment for residents.
